Accounts Receivable/Claims Officer

About Lifesports Inc.:

Lifesports Inc. was established with a clear purpose in mind: to promote sports, wellness, and a healthy lifestyle. We aim to elevate the standard of sporting goods products in the industry while delivering world-class customer service.

With over 70 years of experience, Lifesports Inc. has emerged as one of the big names in bringing in sporting goods brands in the country. We're constantly adapting to the market by leveraging new technologies for our products and finding ways to reach more people across geographies.

Working with Lifesports Inc. means getting to know the company's number one driving force: our people. We love to unlock our employees potential, never settling for what you already know. If you're someone who shares the same can-do attitude, respect for others, dedication, and passion for excellence, this opportunity could be a great fit for you!

Job Summary:

The Accounts Receivable/Claims Officer is responsible for managing the end-to-end Accounts Receivable (AR) process while maximizing claim recoveries across e-commerce platforms, including Lazada, Shopee, and TikTok Shop. This role ensures accurate recording of sales, reconciliation of platform payouts, resolution of payment discrepancies and deductions, and timely filing, monitoring, and collection of valid claims such as lost shipments, damaged returns, incorrect fees, missing payouts, and platform-related errors. The position plays a critical role in optimizing cash flow by safeguarding revenue, minimizing unrecovered losses, and ensuring all receivables and recoverable amounts are accurately accounted for and collected promptly.

Qualifications:

• Bachelor's degree in Accountancy, Finance, Business Administration, or a related field. CPA or CPA candidate is an advantage.
• At least 3 years of experience in Accounts Receivable, Finance, or Accounting, preferably with e-commerce platform reconciliation and claims management.
• Hands-on experience handling settlements, payouts, reconciliations, and claims for Lazada, Shopee, and TikTok Shop is highly preferred.
• Strong understanding of e-commerce settlement cycles, platform fees, returns, refunds, and dispute/claims processes.
• Advanced skills in Microsoft Excel, with strong knowledge of formulas, PivotTables, XLOOKUP/VLOOKUP, and reconciliation techniques.
• Experience using Odoo or other ERP/accounting systems is an advantage.
• Excellent analytical, problem-solving, and reconciliation skills with a high level of accuracy and attention to detail.
• Strong organizational skills with the ability to maintain accurate records and documentation.
• Persistent and proactive in following up on claims and coordinating with platform support to ensure timely resolution.
• Adaptable to changing platform policies and able to manage multiple priorities in a fast-paced environment.

Duties and Responsibilities:

Accounts Receivable Management

• Manage the end-to-end Accounts Receivable process for Lazada, Shopee, and TikTok Shop.
• Extract, validate, and reconcile daily sales, orders, settlements, and bank deposits.
• Record and reconcile gross sales, commissions, platform fees, shipping charges, vouchers, advertising costs, returns, and refunds.
• Monitor platform clearing accounts, pending payouts, held funds, and outstanding receivables.
• Prepare AR aging, payout reconciliation, and collection reports, and assist in month-end closing activities.

Claims & Dispute Recovery (Core Focus)

• Identify, investigate, and recover valid claims, including short payments, incorrect fee deductions, lost shipments, damaged returns, missing payouts, penalty errors, and platform discrepancies.
• Prepare, file, and manage claims through the Lazada, Shopee, and TikTok Shop dispute portals within prescribed timelines.
• Gather and submit complete supporting documentation, including invoices, proof of delivery, tracking records, photos, and other required evidence.
• Monitor claim status, coordinate with platform support, escalate unresolved cases, and ensure the timely recovery of approved claims.
• Record claim recoveries, reconcile credits with deductions, and maintain an accurate claims tracker with status updates and recovery metrics.
• Analyze recurring claim issues and recommend corrective actions to minimize future losses.

Coordination & Compliance

• Collaborate with Customer Service, Warehouse, Logistics, and Finance teams to resolve payment discrepancies and support claim investigations.
• Ensure compliance with company policies, BIR regulations, VAT requirements, and proper financial documentation.
• Maintain organized and audit-ready records of settlements, claims, reconciliations, and supporting documents.

Benefits and Perks:

• Government-Mandated Benefits: SSS, PhilHealth, and Pag-IBIG
• 13th Month Pay
• Paid Leave Credits: 5 Sick Leave and 5 Vacation Leave per year
• Perfect Attendance Incentive: Up to ₱5,000
• Regularization Bonus
• Free Parking
• Employee Discounts: Up to 30% off
• HMO Coverage: Available after 1 year of service
• Accident Insurance: Subject to approval
• Competitive Salary Package
• Career Growth & Promotion Opportunities

Work Schedule

• Monday - Friday: 9:00 AM - 7:00 PM (Compressed work schedule)
• Alternating Saturdays: Twice a month (9:00 AM - 4:00 PM)

Company Location

• 2nd floor, 3270-D Armstrong Ave., Merville Access Rd. Brgy. 201, Pasay City (blue building beside Total gas station)
• PIN Location: Lifesports Incorporated or World Class Concept Corp.