The Cash Applications Analyst will handle Accounts Receivable (AR) processing and cash applications for the North America, EMEA, LATAM, and APAC regions. The role also handles more complex receivables transactions.
Key Responsibilities
- Process payments on client accounts.
- Research and resolve unapplied, unidentified, under, and over payments.
- Perform AR account reconciliations.
- Process refunds, credits, and debit notes.
- Prepare AR reports when required.
- Handle customer inquiries.
- Resolve non-routine issues and escalate complex concerns.
- Meet targets and Service Level Agreement (SLA) requirements.
- Follow AR processes, policies, procedures, and internal controls.
- Support process improvement initiatives.
- Work effectively with other GFS teams and contribute to team productivity.
Requirements
- 2+ years of Accounts Receivable experience.
- Experience with Oracle or other ERP platforms – Accounts Receivable.
- Shared services/internal service delivery experience is desirable.
- Experience in Professional Services, such as consulting, auditing, or project-based industries.
- Understanding of accounting processes.
- Good customer service and communication skills.
- Good data entry skills and strong attention to detail.
- Ability to resolve exceptions and disputes.
- Ability to work under pressure and meet deadlines.
- Ability to multitask and work independently or as part of a team.
- Strong MS Excel skills.
- Proficiency in MS Word, Access, and PowerPoint.
