Job Description
Key Accountability Objectives Key Performance Indicators
Manage the full end-to-end monthly student billing process: -
Communicate with students to confirm billing preferences (self, employer, or payment plan).
Send standardised emails and follow up on non-responses.
Prepare invoices based on confirmed billing arrangements.
Monitor outstanding invoices and send reminders as required.
Liaise with internal teams to confirm student status and payment. arrangements and escalate complex or non-responsive cases to Workplace Educators and Managers.
Collect payments and allocate receipts accurately to student accounts in D365.
Generate monthly debtor reports, including commentary on outstanding balances and collection progress.
Process debt collection cases through Baycorp for overdue accounts.
Provide general administrative support to maintain an efficient and organised workflow.
Respond to student/customer queries within 2–3 working days.
Issue invoices and the debt report with useful commentary within the agreed monthly deadlines.
Reduction in overdue balances month-on-month.
Audit and compliance
Ensure compliance with TEC/NZQA requirements, assist with year-end audits, and manage student debtors and fee protection.
All Tuition fees are deposited into a trust account by the next business day.
