Role Overview
Primary Function: Collections (daily outbound follow-ups, payment resolution, AR classification)
Secondary Function: Billing (Google Sheets/QBO/GHL Operations: data entry, reconciliation, invoicing)
Reports To: Staff Accountant Manager
Meeting Cadence: On demand check-ins with the Staff Accountant Manager
Collections
Conduct daily outbound calls and follow-ups on overdue accounts, disputes, and failed payments.
Classify AR accurately (current month vs. prior periods) and report daily.
Resolve failed payments and autopayments in coordination with the Client Experience Team.
Document all call activity: number of calls, disputes handled, and total amount collected.
Submit daily results to the Staff Accountant Manager before the end of the day.
Billing
Perform daily data entry and record transactions in Google Sheets and QBO (eventually GHL only).
Clean up and resolve outstanding AR entries; log all items/adjustments resolved and inputted.
Post incoming payments (bank transfers, checks, online, credit card) to correct customer accounts.
Reconcile bills/online payments with QBO entries; resolve discrepancies promptly.
Generate and issue invoices per scheduled, and ad hoc/off-cycle cadence.
Prepare and submit daily reconciled AR reports to the Staff Accountant Manager.
Key Performance Indicators (KPIs)
Number of calls and disputes handled: Daily (Report to: Staff Accountant Manager)
Total amount collected: Daily (Report to: Staff Accountant Manager)
AR classification accuracy (current vs. non-current month): Daily (Report to: Staff Accountant Manager)
QBO transactions reconciliation: Daily (Report to: Staff Accountant Manager)
Average days to resolve failed payment/autopayment: Weekly (Report to: Staff Accountant Manager)
Number of invoices processed on time: Weekly (Report to: Staff Accountant Manager)
Data accuracy rate across all AR entries: Weekly (Report to: Staff Accountant Manager)
What We're Looking For
Experience in accounts receivable, collections, or a similar finance operations role.
Proven track record with high-volume outbound follow-ups and escalated collection resolutions.
Proficient in QuickBooks Online (QBO) Advanced; familiarity with GHL is a strong plus.
Moves fast and confidently in spreadsheets.
Tech-ready with no equipment constraints (reliable setup, fully operational from day one, no interruptions).
Character & Work Style
Problem-solver by default: When something breaks, the first move is what am I going to do about this rather than depending on solutions outside of their control.
Highly independent: Capable in execution but a strong collaborator when it counts.
Coachable: Actively seeks feedback and takes it well.
Continuous improvement mindset: Always looking for a better way, curious about process improvements, open to new tools, and documentation is second nature.
No excuses: No constraints in the work regarding tools, access, or setup; shows up ready to work.
Scope Note
This hire is brought on to join the Collections team immediately.
As operations scale to GHL, the expectation is that this specialist transitions into both Billing and Collections in parallel.
Candidates must be comfortable with that growth trajectory from day one as this is not a static role.
Perks & Benefits
- 100% Remote work
- Training allowance + Monthly Profit Share
- Exciting perk: A chance to win a trip to the USA!
- In-house medical support & PTO
- No fees required
- New clients onboard daily
Technical Requirements
- Intel Core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required
- Windows 10 or MAC OS is acceptable
- RAM: At least 8GB RAM with 60GB free hard disk space available
- Headset with a noise-canceling feature
- High Definition Webcam
Documents
To set your expectations, many clients are ready to hire immediately, even the same day.
Both are required to allow us to match you with opportunities faster and avoid delays after your interview:
- Philippine National Police (PNP) Clearance
- National Bureau of Investigation (NBI) Clearance
We look forward to reviewing your application!
