Location: BGC, Taguig
Work Set-Up: Full Onsite
Schedule: MondayFriday | Day Shift
As a Manager, you will lead the end-to-end debt recovery and dispute resolution functions within a shared service environment. You are responsible for driving operational excellence and superior client service while refining financial workflows and fostering strategic regional partnerships. Additionally, you will oversee the seamless migration of these processes into the service center, ensuring full compliance with internal controls and regulatory standards
Key Responsibilities
- Leadership: Build and mentor a high-performing team by delegating effectively and fostering a culture of ownership.
- Performance: Manage day-to-day operations and service levels using defined metrics and KPIs.
- Stakeholder Management: Develop strong relationships with internal business units and external partners to ensure service alignment.
- Strategy & Improvement: Contribute to long-term departmental objectives and drive a culture of continuous process improvement.
- Compliance: Ensure a robust internal control environment, maintaining SOX and regulatory compliance.
- Transition: Coordinate with global teams to ensure the smooth deployment and migration of financial activities.
Qualifications
- Education: University degree in Finance, Accounting, Economics, or Business Administration.
- Experience: 57 years in a multinational or Shared Service Center environment.
- Leadership: 34 years of experience inspiring and managing professional teams.
- Technical Skills: Proficiency in ERP systems (SAP preferred) and MS Office.
- Process Mastery: Proven track record in continuous improvement; LEAN Six Sigma is a plus.
- Communication: Expert-level English with strong influencing and relationship-building skills.
