Accounts Receivable and Debt Collection Coordinator | Onsite, Day shift

Discover your 100% YOU with MicroSourcing!

Position: Accounts Receivable & Collections Specialist

Location: Two E-com, MoA Complex, Pasay City

Work setup & shift: Onsite, Day shift

Why join MicroSourcing

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a company that celebrates diversity and fosters an inclusive culture.

Your Role

As an Accounts Receivable & Collections Specialist, you will:

• Manage daily accounts receivable and debt collection activities across four entities through phone and email follow-ups.
• Follow established collection schedules and escalation procedures for overdue invoices.
• Receive and accurately allocate incoming customer payments against the appropriate invoices.
• Send customer statements and maintain complete and accurate collection notes in the ICE system.
• Investigate and resolve straightforward invoice queries and disputes by reviewing job and equipment history.
• Escalate disputes requiring credit notes, price adjustments, write-offs, payment plans, credit holds, or external collections to the appropriate onshore stakeholders.
• Identify and match unallocated or unreferenced customer payments to maintain accurate AR ledgers and aged debtor reporting.
• Flag accounts approaching credit hold thresholds to relevant branch or service managers for timely decision-making.
• Prepare weekly aged receivables reports covering 30/60/90+ day ageing buckets and monthly summaries of collection activities and outcomes.
• Perform daily bank reconciliations for one bank account per entity across four entities.
• Perform monthly credit card reconciliations for consolidated branch statements across all four branches.
• Maintain accurate financial records and support the onshore Office Manager and CFO with AR reporting and collection activities.
  
  

What You Need

Non-negotiables

• Minimum 1–2 years of experience in accounts, administration, data processing, or a related role.
• Demonstrated experience with accounts receivable, debt collection/credit control, bank reconciliation, or credit card reconciliation.
• Strong understanding of AR processes, debt collection practices, and financial reconciliation.
• Intermediate to advanced Microsoft Office skills, particularly Outlook and Excel.
• Strong written and spoken English, with confidence handling professional customer communications and debt collection calls.
• High attention to detail and accuracy when handling financial records and reconciliations.
• Ability to learn and confidently operate ERP or accounting systems; experience with job or accounts management systems is highly regarded.
  
  

Preferred Skills/expertise

• Experience in a service-based business such as IT, printing, trades, or a similar environment.
• Prior experience professionally following up outstanding debts by phone and email.
• Experience working with ERP, accounting, or job management systems, particularly ICE.
• Strong organizational and time-management skills.
• Ability to work independently while effectively supporting an onshore team.
• Assertive yet professional communication style, with the ability to maintain positive customer relationships during collection activities.
• Process-driven, methodical, reliable, and comfortable working under workload pressure.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing.

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