The Accounts Receivable and Billing Coordinator supports the delivery of accurate, timely and compliant billing and accounts receivable processes across Symbos. This role plays a key part in protecting revenue, supporting cash flow and maintaining strong customer relationships by ensuring invoicing, collections and customer data are managed to a high standard.
Key Responsibilities
Billing and invoicing
- Prepare, review and issue customer invoices and credit notes accurately and on schedule
- Manage manual invoices and customised billing requirements when required
- Upload invoices to customer and vendor portals and manage purchase order processes
- Maintain accurate billing records in line with Symbos policies and procedures
- Review customer contracts to ensure billing accuracy and compliance
Accounts receivable and collections
- Monitor accounts receivable ageing and follow up overdue accounts
- Prepare and issue account statements and collection notices as required
- Perform daily customer receipting and bank reconciliations
- Escalate delinquent accounts in line with internal processes
- Investigate and resolve billing discrepancies and disputes
Customer and stakeholder engagement
- Respond to customer billing enquiries in a timely and professional manner
- Maintain and action shared finance inboxes
- Liaise with internal stakeholders including Finance, Sales and service delivery teams to resolve billing matters
Systems and process support
- Set up new customers and maintain accurate master data in SAP
- Support billing and accounts receivable activities during month‑end close
- Assist with continuous improvement initiatives to improve efficiency, accuracy and controls
- Support system enhancements, testing and documentation where required
General
- Ensure compliance with internal policies, controls and mandatory training
- Contribute to a positive, collaborative finance team culture
- Undertake other finance‑related duties as required
Essential
Skills and experience
- Minimum 3 years experience in accounts receivable, credit control or a similar finance role
- Experience working in a high‑volume billing environment
- Strong numerical aptitude with excellent attention to detail
- Experience managing accounts receivable ageing and reconciliations
- Intermediate to advanced Excel skills
- Strong organisational skills with the ability to manage competing priorities
- Ability to work autonomously and as part of a team
Desirable
- Experience using SAP or similar ERP systems
- Exposure to vendor portals and automated billing systems
- Experience working in a shared services or commercial finance environment
Qualifications
- Certificate, Diploma or Degree in Accounting, Finance or a related discipline, or equivalent practical experience
About Symbos
Symbos partners with organisations to deliver AI‑led, human‑centred workforce solutions. Australian‑led with global scale, Symbos combines technology, operational excellence and a people‑first culture to help clients build connected, high‑performing teams.
Why join Symbos
- You'll be part of a growing, Australian‑led organisation with a global delivery model
- Your work will have real impact, supporting revenue integrity and financial performance across the business
- You'll join a collaborative, people‑first culture that values trust, learning and continuous improvement
- You'll have exposure to modern systems and scalable processes, with opportunities to contribute to process optimisation
- Symbos offers a supportive environment where quality work, accountability and professional growth are valued
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