Accounts Receivable Analyst (OTC) - B2B

Benefits:

• Day 1 HMO benefits w/ 3 FREE Dependents
• Group Life Insurance for Employee
• 5,000 Medicine Reimbursement for employee.
• SL is convertible into CASH
• 15% Night Differential

Requirements

i. Minimum 1 yr Accounts Receivable experience (B2B)

ii. Total of 2 years BPO experience (Advantage only)

iii. Must have Accounts reconciliation experience

iv. Must be amenable for pure work onsite & Night Shift

v. good communication Skills

JOB DESCRIPTION

The role of Cash Collector covers all aspects of collections activity including:

• Cash Collection

• Account Management

• Customer Relations

• Recovery Endorsement

• Credit Application

• Relationship building with North American Customers and Internal teams

MAJOR RESPONSIBILITIES

Key Role Tasks and Activities:

• Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs

• Accountability for debt and cash targets achievement on a quarterly/monthly basis

• Full compliance with all account policies and procedures

• Written / oral communication on open balances and reconciliation of accounts for portfolio

• Correct application of credit invoices on accounts

• Timely and correct dunning process and handover of insolvent customers/ customers unwilling to pay to Recovery

• Implementation of service stops/ remove stops according to process

• Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer

• Coordination with internal customers specifically Sales, Banking, Dispute Resolution, and Customer Care

• Weekly top account status reporting

• Receive inbound calls from customers calling back about their accounts

• Process payment over the phone

• Contact customer to inquire remittance information as required by banking team

Background, skills, experience and qualifications

• Fluent in English, both written & verbal
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• Excellent interpersonal
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in an fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• High comfort level working in a diverse environment