Job Summary
Under the direct supervision of the Credit and Collection Manager, the position is primarily responsible for the monitoring and maintenance of credit customers accounts. The position is also responsible for dispute identification (rate issues, weight, re-bill issues, wrong billings, and claim paid invoices, unreceived billings and wrong charges) and timely communication of said identified disputes to concerned parties.
ACCOUNT RECONCILIATION
- Sends and ensures weekly submission of the Statement of Accounts to clients by generating the SOA from SAP, arranging it based on the client's requirement to keep clients updated on their outstanding balance.
- Prepares account reconciliation report for all feedback received from customers through telephone calls and client visit to ensure accuracy and reliability of the client's statement of accounts/records.
- Ensures that all disputes identified after reconciliation are resolve by concerned departments to update clients balances.
- Resends Certified True Copies of billings / invoices copy to clients to fast track payment processing.
CREDIT RESOLUTION
- Prepares journal vouchers and credit memos by calling/emailing clients regarding their payment (details on checks) to resolve un-applied/unposted payments and to update records and resolve disputes within 3 days from OR date.
- With at least six (6) months work-related experience in credit & collection and customer service. Willing to travel and work on extended hours. Should have good human interpersonal and analytical skills.
- Graduate of any business course.
