About the Role
The Accounts Receivable & Collections Specialist is responsible for managing the end-to-end accounts receivable, credit control, and collections process across an assigned client portfolio, supporting the Australia or Canada regions. This role ensures the timely collection of outstanding balances, accurate cash application, account reconciliation, credit risk management, and resolution of billing and payment discrepancies.
The incumbent serves as a key liaison between internal stakeholders and external clients, delivering exceptional customer service while supporting cash flow objectives, reducing aged debt, and maintaining strong client relationships. The role requires a proactive, analytical, and solutions-driven professional who can independently manage collections activities, investigate complex account issues, and drive process improvements within a fast-paced shared services environment.
We are looking for someone who can join our day and morning shift schedule.
What You'll Do
- Manage the end-to-end accounts receivable and collections process for an assigned portfolio of client accounts.
- Process cash receipts, credit notes, refunds, account adjustments, and maintain accurate customer account records within the system.
- Investigate and resolve unapplied funds, unidentified receipts, payment discrepancies, billing issues, and client account queries.
- Prepare and issue client statements, perform account reconciliations, and follow up on outstanding balances to ensure timely collections.
- Conduct proactive collection activities through phone, email, and written correspondence while maintaining positive client relationships.
- Monitor aged receivables, escalate delinquent accounts when required, and collaborate with internal stakeholders to resolve outstanding issues.
- Perform credit checks, support credit risk assessments, and maintain customer credit limits in accordance with company policies.
- Support electronic billing activities, including portal management, invoice submissions, reconciliations, and resolution of rejected invoices.
- Manage collections-related and provide timely support to internal and external stakeholders.
- Prepare and analyze accounts receivable, collections, and aging reports, ensuring accurate and timely reporting of collection performance.
- Identify process improvement opportunities and participate in finance projects, system enhancements, and continuous improvement initiatives.
- Ensure compliance with company policies, financial controls, and audit requirements while maintaining high service standards and data accuracy.
What You'll Bring
- Post-secondary qualification in Accounting, Finance, or a related field.
- Minimum 5+ years of Accounts Receivable, e-Billing, or Collections experience.
- Professional services, legal, consulting, or shared services experience preferred.
- Experience in B2B collections.
- Experience managing large customer portfolios and high-value accounts.
- Advanced proficiency in MS Office (particularly Excel)
- Strong negotiation and influencing abilities.
- Ability to handle difficult collection conversations professionally.
- High attention to detail, accuracy and strong understanding of accounting, accounts receivable, credit, and collections best practice.
- Ability to work independently and meet deadlines with minimal supervision.
