Join our Pioneer Account in BGC, Taguig supporting one of the world's largest Food & Beverage companies and take your career to the next level!
Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.
Overview of the role but not limited to:
- The Source to Pay Invoice Processing Specialist is responsible for processing invoice matching and invoice variance management activities accurately and within agreed timelines, while supporting strong stakeholder coordination and disciplined execution across invoice processing activities.
- The role plays an important part in ensuring invoices are matched correctly, exceptions are managed effectively, and operational issues are identified and escalated in a timely way. The role supports reliable processing outcomes, strong service support, and disciplined operational control across invoice processing.
- Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfaction
- Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
- Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per the prescribed timelines.
- Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfaction
- Performs research or due diligence to resolve issues, educate clients, and promote client's products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.
- Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation
- Adhere to program specific processes, policies & procedures
- Perform assigned tasks and ad-hocs based on business need
Requirements:
- Diploma, bachelor's degree, or equivalent relevant experience preferred.
- Relevant training in finance operations, invoice processing, or business operations desirable.
- 3+ years experience in invoice processing, accounts payable, Source to Pay, or related finance operations.
- Experience working in a process-driven operational environment preferred.
- Experience in shared services, GBS, or delivery centre environments is an advantage.
- With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages
- With no issues and concerns working on day shifts, shifting schedules and split offs as necessary, working on holidays and weekends
Why Infosys BPM Philippines
- Quarterly Performance Bonus
- 24 Leaves annually
- Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
- Outstanding career development opportunities and fast track career progression
- Enjoy a fair work-life balance.
- Learning and Development Trainings
- We value Inclusion and Diversity
- Great Place to Work - Certified
We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.
Our office is located at Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines
We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines
