Job Summary
KDCI Outsourcing is hiring an
Accounting Team Lead (AP/AR) to oversee daily accounts payable and accounts receivable operations while leading a team supporting US-based clients in a BPO environment. This role goes beyond task execution and requires a strong understanding of service delivery, client expectations, and operational impact.
The Accounting Team Lead is responsible for ensuring accurate processing, consistent service levels, and continuous improvement across AP/AR functions. Success in this role is measured by the ability to anticipate issues, guide the team effectively, communicate clearly with stakeholders, and deliver reliable, high-quality service aligned with SLAs and KPIs.
Key Responsibilities
Client & Stakeholder Management
- Serve as the primary point of contact for clients, managing escalations, inquiries, and regular updates.
- Maintain timely, clear, and professional communication regarding deliverables, timelines, and issues.
- Ensure client expectations align with agreed SLAs, KPIs, and service standards.
- Represent AP/AR operations with a strong understanding of how financial processes support business performance.
Team Leadership & Development
- Supervise, mentor, and coach AP/AR Specialists to drive performance, accuracy, and efficiency.
- Conduct regular performance reviews and provide clear, actionable feedback.
- Support onboarding, training, and ongoing knowledge-sharing initiatives.
- Promote accountability, ownership, and collaboration within the team.
- Act as the first escalation point for team-related concerns.
Process & Operations Management
- Oversee daily AP/AR operations, including invoice processing, payments, billing, collections, and account reconciliations.
- Monitor team performance against KPIs, SLAs, and quality standards.
- Ensure compliance with US accounting standards, client-specific policies, and internal controls.
- Identify process gaps and recommend improvements to enhance efficiency, accuracy, and scalability.
- Coordinate closely with internal stakeholders to ensure consistent and reliable service delivery.
Job Requirements
Education & Experience
- Bachelor's degree in Accounting, Finance, or a related field.
- 13 years of full accounting experience with direct exposure to US companies or clients.
- Proven experience leading, coordinating, or acting as a senior resource for an AP/AR team.
- Demonstrated understanding of BPO operations, client delivery models, and service-level management.
Knowledge, Skills & Abilities
- Strong understanding of end-to-end AP/AR cycles, including billing, collections, and reconciliations.
- Hands-on experience with QuickBooks and Microsoft Dynamics.
- Strong business acumen with the ability to link accounting processes to operational and client outcomes.
- Excellent written and verbal communication skills for client-facing interactions.
- Strong organizational, prioritization, and problem-solving abilities.
Work Ethics & Traits
- Proactive and Accountable Takes ownership of deliverables and follow-through.
- Detail-Oriented Maintains accuracy while meeting deadlines.
- Leadership-Oriented Balances empathy with firmness in people management.
- Client-Focused Understands the impact of financial operations on client satisfaction.
- Professional and Reliable Builds trust with clients and internal stakeholders.
