Reports to: Head of Customer Experience and Operations
Department: APAC Operations
Location: PH Mandaluyong
Work Set Up: Hybrid, Full Time
Overview
We are looking for an Accounting Manager (APAC) who thrives in a team environment and is passionate about empowering business owners to achieve success. In this role, you will play a crucial part in helping businesses run better by leveraging your accounting expertise and our cutting-edge technology solutions.
At our company, we believe in fostering growth through continuous training and development, ensuring that you have the tools and knowledge to excel and grow your career. If you're ready to make a meaningful impact and drive success for both our clients, our team and yourself, we'd love to hear from you.
Who We Are
CloudCFO is a leading accounting and financial advisory firm dedicated to helping ambitious businesses achieve their goals by providing clarity and boosting efficiency. To empower business leaders worldwide, our team of 130+ professionals rely on our proprietary technology, cloud accounting solutions, efficient processes and artificial intelligence.
Join the Future of Accounting Services!
Responsibilities
Client Portfolio Management
- Own a portfolio of US Pacific Coast, Australia and New Zealand clients across bookkeeping, accounting, and financial reporting engagements.
- Serve as the primary point of accountability for service quality, timeliness, and client satisfaction.
- Review and approve financial outputs, including management accounts, balance sheet reconciliations, and supporting schedules.
- Proactively identify risks, issues, or delays and implement corrective actions.
- Partner with clients to understand their business context and ensure financial information supports decision-making.
Service Delivery & SLA Compliance
- Ensure all client deliverables meet agreed SLAs, including:
- Monthly and year-end reporting timelines
- Accuracy and completeness standards
- Client communication and response-time commitments
- Monitor workload distribution and capacity planning across the team.
- Track and manage delivery metrics, escalations, and recurring issues.
- Drive continuous improvement in service delivery processes and controls.
Team Leadership & People Management
- Lead, coach, and develop a team of accountants and senior accountants supporting ANZ or US clients.
- Assign work, set priorities, and provide technical guidance and review.
- Conduct regular performance check-ins, feedback, and formal reviews.
- Identify training needs and support professional development.
- Foster a culture of accountability, collaboration, and continuous improvement.
Quality Control & Technical Oversight
- Ensure compliance with relevant Australian and New Zealand accounting standards, tax requirements, and best practices (with support from subject-matter experts where required), including:
- Australian Accounting Standards (AASB) and New Zealand equivalents
- GST and indirect tax reporting requirements
- Payroll and superannuation / KiwiSaver reporting (where in scope)
- Statutory lodgements and filing timelines
- Oversee preparation and review of compliance-related outputs prior to submission or handover to external advisors.
- Maintain strong internal review processes to ensure accuracy and consistency.
- Act as an escalation point for complex accounting, reporting, or client issues.
- Support audit and year-end processes, including coordination with external advisors.
Stakeholder Collaboration
- Work closely with Operations, R&D, and Process teams to improve efficiency and scalability.
- Collaborate with Sales and Onboarding teams to ensure smooth client transitions.
- Contribute to the development and refinement of SOPs, templates, and internal controls.
- Provide feedback on recurring client needs to support service innovation.
Qualifications & Experience
- Bachelor's degree in Accounting, Finance, or a related field.
- Professional qualification preferred (CPA, CA, or equivalent).
- Minimum 58 years of accounting experience, including:
- Managing accounting and financial reporting engagements
- Exposure to Australian and/or New Zealand clients
- Prior experience leading or supervising accounting teams
- Strong knowledge of accrual accounting, financial reporting, and month-end close processes.
- Experience working in a professional services, outsourcing, or shared-services environment is highly desirable.
Technical & Professional Skills
- Strong working knowledge of cloud accounting platforms (e.g., Xero; experience with ANZ clients is a strong advantage).
- Excellent understanding of management reporting and balance sheet integrity.
- Proven ability to manage multiple clients, deadlines, and priorities simultaneously.
- Strong analytical, problem-solving, and review skills.
- Clear, professional written and verbal communication skills.
- Ability to manage stakeholders across different time zones and cultures.
Key Competencies
- Client-centric mindset with strong ownership and accountability
- Leadership and people-management capability
- High attention to detail and commitment to quality
- Process-driven and improvement-oriented
- Comfortable operating in a fast-paced, growth-oriented environment
Why work for CloudCFO
Team - Professional, dynamic and collaborative
Competitive packages - Experience and qualifications are rewarded
Flexible working options - We are output focused
Autonomous working We trust our people
Learning and Development Experienced leaders providing expert guidance
Progression opportunities - No bureaucracy here as we are invested in your growth
Cloud accounting Work with the most innovative online tools
Healthcare coverage - We care about our employees
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