As an Accounting Assistant, you'll work closely with our Collect clients to support the management of overdue accounts. You will be responsible for handling client follow-ups, resolving aged debts, maintaining accurate records, ensuring payment reconciliation between payments and invoices, and ensuring a high level of service in all interactions.
RESPONSIBILITIES
- :Follow up with customers regarding invoices, payments, and account balances through calls and emails, ensuring a positive and professional experience
- .Perform payment reconciliation to verify payments match corresponding invoices and resolve discrepancies
- .Respond to enquiries and provide support related to billing concerns while maintaining a high level of customer satisfaction
- .Collaborate with clients to resolve aged debt and agree on payment arrangements when necessary
- .Maintain and update customer records in the Collect system, ensuring data accuracy and completeness
- .Build a rapport with customers to encourage timely payments and maintain strong business relationships
- .Utilise Xero or Microsoft Dynamics to manage customer accounts, invoices, payments, and account records
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QUALIFICATION
- S:At least 2 years of experience in handling outbound calls with customer service, credit, or collections exposur
- e.Excellent verbal and written English communication skill
- s.Strong problem-solving skills with the ability to negotiate and manage conflic
- t.Highly organised, with the ability to prioritise and work independentl
- y.Experience in Xero or Microsoft Dynamics is preferre
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