Job Summary
Support the finance operations of DP World's logistics business by ensuring accurate billing, timely cash application, customer account reconciliation, and collection of outstanding receivables across Oracle and operational systems.
The role is critical in:
- Supporting cash collection and working capital performance
- Ensuring accurate customer account balances
- Reducing overdue accounts
- Supporting month-end close and AR reporting
- Coordinating effectively between Customers, Operations, Commercial, and Finance
Key Responsibilities
1. Accounts Receivable Processing (Core Role)
- Post and apply customer payments accurately in Oracle
- Match customer receipts against invoices and outstanding balances
- Process credit memos and customer account adjustments
- Ensure timely and accurate recording of AR transactions
2. Customer Account Reconciliation
- Reconcile customer statements with company records
- Investigate outstanding and unidentified payments
- Resolve customer account discrepancies
- Maintain accurate customer balances
3. Collections & Aging Management
- Monitor overdue invoices and aging balances
- Follow up customers on outstanding receivables
- Track collection commitments and payment schedules
- Escalate collection concerns promptly
- Support reduction of overdue balances
4. HRD Payment Allocation & Reconciliation
- Process complex customer payments involving multiple services and legal entities
- Reconcile payments received against freight, documentation, and other logistics charges
- Coordinate with internal stakeholders to resolve allocation issues
5. Reporting & Working Capital Support
- Prepare aging reports and collection status reports
- Monitor collection trends and overdue balances
- Highlight collection risks and payment delays
- Support working-capital visibility through accurate AR reporting
6. Month-End Closing Support
- Prepare AR reconciliations and supporting schedules
- Assist with close activities and account validation
- Support accurate revenue and receivable reporting
- Ensure completeness of customer balances
7. Controls, Compliance & Audit Support
- Maintain audit-ready documentation
- Support internal and external audits
- Ensure compliance with company policies and financial controls
- Maintain organized AR records
8. Stakeholder Coordination
- Liaise daily with:
- Customers
- Operations team
- Commercial team
- Finance team
- Act as first point of contact for payment allocation, collection, and reconciliation issues
Qualifications, Skills and Experience
Education
Bachelor's degree in Accountancy, Accounting Technology, Business, Finance, or related field.
Experience
- 1–3 years in Accounts Receivable
- Experience in customer reconciliation and collections preferred
- Experience in high-volume transaction processing preferred
- Oracle ERP exposure preferred
Skills
- Strong attention to detail
- Strong reconciliation skills
- Good communication and customer management skills
- Ability to manage high volumes and multiple priorities
- Proficient in Microsoft Excel
- Analytical and problem-solving mindset
- Ownership mentality and proactive follow-up
What We're Looking For
A candidate who:
· Can handle volume and complexity, not just accuracy
· Is comfortable working with customers and resolving issues
· Takes ownership of collections and aging balances
· Communicates proactively and escalates risks early
· Understands how AR impacts cash flow and working capital
· Wants to grow into an AR & Collections Supervisor role
· Is comfortable working in a multinational logistics environment
