JOB DESCRIPTION OVERVIEW:
Account Specialist is expected to maintain and expand our client relationships. Account Specialist primary responsibility will be to manage a portfolio of assigned accounts, build strong rapport with clients, understand their needs, and proactively identify opportunities to upsell or cross-sell our products or services. Responsible for achieving sales targets, ensuring client satisfaction and contributing to the overall growth and success of the company.
JOB RESPONSIBILITIES:
- Reports directly to the Sales Manager.
- Serve as the main point of contact for assigned clients.
- Establish and maintain strong, long-lasting client relationships.
- Understand client needs and objectives to effectively offer tailored solutions.
- Meet or exceed sales targets and quotas within your assigned client portfolio.
- Identify upselling and cross-selling opportunities to maximize revenue.
- Prepare and deliver sales presentations, proposals and contracts.
- Develop account plans and strategies to drive growth and customer satisfaction.
- Identify key decision-makers within client organizations and establish relationship within them.
- Collaborate with internal teams, such as marketing and product development, to ensure client needs are met.
- Communicate regularly with clients to provide updates, address concerns, and gather feedback.
- Quickly address and resolve any issues or challenges that clients may encounter.
- Anticipate potential problems and provide proactive solutions.
- Help the company address concerns in collection to clients.
- Stay up to date with industry trends, competitor activities and market conditions.
- Utilize this knowledge to position our products and services effectively.
- Maintain accurate records of client interactions, sales activities, and progress towards goals.
- Provide regular reports on sales performance and client feedback.
JOB QUALIFICATION:
- Bachelor's Degree in Business, Marketing or a related field.
- With 2 years experience as an Account Manager or in a similar sales role.
- With experience in selling or offering copiers, multi-function printers and consumables.
- Excellent communication and interpersonal abilities.
- Ability to build and maintain lasting customer relationship.
- Strong sales and negotiation skills with a track record of achieving targets.
- Willing to work onsite in Makati City.
