CLIENT SERVICING AND STAKEHOLDER MANAGEMENT- Establish, manage, and maintain healthy business relationships with new and existing clients.
- Communicate and respond to customers through various channels.
- Ensure customer satisfaction and provide professional customer concerns.
- Work closely with the internal teams to address customer concerns and inquiries.
- Facilitate the consolidation of required documents and materials needed in fulfillment of client's requirements.
- Consistently and regularly update customer and account information in the internal system.
PROJECT MANAGEMENT- Ensures that daily administrative tasks are delivered and executed with due diligence.
- Provide clear and regular updates to internal and external stakeholders.
- Must be able to troubleshoot and initiate solutions in case of project challenges, and escalating concerns to concerned parties if need be.
- Provide general administrative support to Account Managers.
Requirements
- Excellent verbal and written interpersonal, presentation and communication skills.
- Can must be willing to work on-site if required, but will otherwise have the flexibility to work from anywhere
- Fresh graduates are welcome to apply!
Benefits
DIGITAL WORK MADE REFRESHING FOR YOU
Digital isn't the easiest industry to be part of — it's always on and always evolving. The client pressure is real, but with the right support and programs in place, you'll know you've got it — and we gotchu too as part of one of only two agencies in the Philippines certified as a Great Place to Work.
BEST SUPPORT FAM
- Immerse in a supportive atmosphere with uplifting mentors and teams.
- Vibe with us through monthly employee programs and events.
- Get recognized for your hustle – we celebrate wins!
DIGITAL 1ST PRODUCTIVITY
- Level up on efficiency through Digital 1st equipment, tools, and systems.
- Boost your skills with in-house learning programs and company-sponsored training
- Stay agile by adhering to SCRUM and Agile methodologies and rituals.
FULFILLING BREAKTHROUGH
- Own your career path with regular appraisals and growth opportunities.
- Rotate through diverse projects, gaining exposure to different languages, frameworks, and platforms
- Use your leaves in any way you like – for catching up, pursuing your passions, or contributing to the community
- Stay healthy and secured with HMO and life insurance, plus all-around support from different experts on mental health, nutrition, finances, and more.
