Account Relations Executive

Job Summary:

The Account Relations Executive is responsible for managing and maintaining strong relationships with assigned clients, serving as the primary point of contact for customer inquiries, concerns, and service-related matters. The role supports customer satisfaction, account management, billing and collection activities, and customer switching requirements within the Retail Electricity Market.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, requests, and account-related matters.
• Manage and maintain strong, professional relationships with assigned client accounts.
• Establish rapport and harmony with clients by addressing service feedback, resolving concerns, and providing timely operational updates.
• Conduct regular billing and payment follow-ups to support collection targets.
• Prepare and coordinate documentation required for customer switching under the Retail Electricity Market.
• Prepare quotations, proposals, account updates, presentations, and other client-related documents and reports.
• Coordinate with internal departments to ensure timely resolution of customer concerns and fulfillment of client requirements.
• Monitor assigned accounts and provide regular updates on account status, customer concerns, and service-related matters.
• Maintain accurate and updated customer records and account documentation.
• Stay informed on developments in the energy landscape, power sector regulations, technical operations, and regulatory and compliance requirements.
• Perform other related duties and responsibilities that may be assigned.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Finance, Economics, or other related four-year course.
• Preferably with experience in account management, customer relations, sales, energy, utilities, or a related industry.
• Knowledgeable in the power sector, energy market, technical operations, and applicable regulatory and compliance requirements.
• Strong customer service, communication, negotiation, and relationship-building skills.
• Good analytical, organizational, and problem-solving skills.
• Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Detail-oriented, proactive, and able to manage multiple accounts and priorities.
• Willing to coordinate with clients and internal stakeholders as required.