We are looking for an Account Operations Specialist with hands-on experience in digital advertising and performance marketing to support our clients throughout onboarding and day-to-day advertising operations.
This role focuses on ensuring clients are successfully activated, their advertising infrastructure is correctly configured, and operational issues are resolved efficiently.
This is not a media buying role. However, you should have a solid understanding of how paid advertising works and be comfortable working with advertising platforms, account structures, campaign performance, and common operational issues.
What you'll do
- Manage client onboarding and operational requests from activation through ongoing support.
- Guide clients through advertising account setup, verification, and platform requirements.
- Review account configurations to identify operational issues, missing assets, or compliance blockers.
- Use your understanding of performance marketing to identify potential operational or account-level issues.
- Coordinate with Compliance, Performance, Finance, and Partnerships to resolve client requests efficiently.
- Track client progress, follow up on outstanding actions, and ensure timely completion of operational tasks.
- Troubleshoot advertising account and platform-related issues and escalate complex cases when necessary.
- Maintain accurate documentation, internal notes, and operational records.
- Monitor client health from an operational perspective and proactively identify risks that may impact activation or service delivery.
- Ensure internal processes, SLAs, and operational standards are consistently followed.
What we're looking for
- Hands-on experience in digital advertising and performance marketing, preferably working with or supporting paid media accounts.
- Working knowledge of Meta Ads, Google Ads, Business Manager, and advertising account structures.
- Understanding of key performance marketing concepts such as ad spend, ROAS, CPA, CTR, CPM, conversion rates, and campaign structure.
- Experience working in Operations, Customer Success, Account Operations, Paid Media Operations, or a similar client-facing operational role.
- Ability to identify operational blockers and coordinate solutions across multiple teams.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent communication and stakeholder management skills.
- Strong problem-solving skills and attention to detail.
- Professional English.
