The Account Officer is responsible for managing assigned client accounts, driving sales growth, and maintaining strong customer relationships. The role ensures client satisfaction, identifies new business opportunities, and supports revenue targets through effective account management and strategic selling. The Account Manager serves as the main point of contact for clients and ensures timely delivery of services and solutions aligned with company objectives.
Key Duties and Responsibilities
A. Client Relationship Management
- Manage and maintain strong relationships with assigned clients to ensure satisfaction and retention
- Serve as the primary point of contact for client inquiries, concerns, and requests
- Conduct regular client check-ins to monitor needs and identify opportunities for upselling or cross-selling
- Ensure timely resolution of client issues in coordination with internal teams
B. Sales & Revenue Generation
- Achieve monthly and quarterly sales targets within assigned accounts
- Identify new business opportunities within existing and potential clients
- Prepare and present proposals, quotations, and service offerings
- Support contract renewals, negotiations, and closing of deals
C. Account Coordination & Execution
- Coordinate with operations, logistics, and internal departments to ensure smooth service delivery
- Monitor project or service timelines to ensure client requirements are met
- Maintain accurate records of client transactions, communications, and sales activities
D. Reporting & Market Insight
- Prepare regular sales and account reports for management review
- Monitor market trends, competitor activities, and client feedback
- Recommend strategies to improve sales performance and customer satisfaction
E. Professionalism & Collaboration
- Maintain professional communication and responsiveness with clients and internal teams
- Collaborate effectively with Sales, Marketing, and Operations teams
- Demonstrate integrity, accountability, and strong work ethic in all client dealings
Qualifications ans Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field
- 2-3 years experience in Sales, Account Management, or related customer-facing roles
- Strong communication, negotiation, and interpersonal skills
- Ability to meet sales targets and manage multiple client accounts
- Proficiency in MS Office and CRM tools (preferred)
- Willingness to work in a fast-paced, target-driven environment
- Preferred with car and driver's license
Key Competencies:
- Sales and revenue generation
- Client relationship management
- Negotiation and closing skills
- Account coordination and multitasking
- Communication and presentation skills
- Problem-solving and customer service orientation
- Time management and accountability
Interested
You may send your CV/Resume to [Confidential Information]/[HIDDEN TEXT]
