About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
Our client is a preowned luxury fashion tech company, that enables brands and retailers to buy & sell used goods through innovation and technology. They have developed a unique Resale as a Service solution utilized by the world's largest retailers, and are also a global distributor (B2B player) of pre-owned luxury fashion for businesses. They currently have offices and warehouses in Portugal, Estonia, US, China, Japan, and the Philippines. They foster curiosity, by continuously providing our team members with avenues to explore, experiment, innovate and disrupt the current luxury resale model in a nutshell, that is our essence.
About the Role
As an Account Manager, you will be the primary point of contact for B2B clients (retailers and boutiques) ensuring their needs are met, issues are resolved efficiently, and opportunities for business growth are maximized. Your role will involve developing account strategies, analyzing campaign performance, optimizing visibility, and collaborating across internal teams to deliver exceptional results. Success in this role requires strong analytical acumen, client management expertise, and a profound understanding of the product and market dynamics.
Work hours: 11:00 am to 8:00 pm MNL Time with flexibility required to attend early morning or late night calls depending on the need
Work set-up: Remote
What you'll do
Account Strategy & Business Planning
- Develop comprehensive business plans and account strategies for assigned wholesale clients to support global channel growth.
- Conceptualize and lead tailored marketing campaigns in collaboration with internal teams and external partners.
- Align wholesale assortment planning with client procurement strategies to maximize sales performance, protect margins, and ensure healthy stock turnover (sell-through) for our clients.
Seasonal Performance & Strategic Planning
- Conduct in-depth analysis of seasonal performance and sell-through data to identify missed opportunities and develop action plans for future assortments.
- Leverage seasonal insights to refine account strategies, ensuring future orders are optimized for maximum sales and healthy inventory turnover.
Competitive & Pricing Analysis
- Perform competitive audits across partners with low conversion to refine pricing strategies and improve performance.
- Monitor competitor activities, pricing models, and promotional tactics to adapt effectively and maintain market edge.
Data-Driven Insights & Consumer Behavior Analysis
- Leverage tools such as page view reports, search term data, traffic analytics, and SKU performance metrics to understand customer buying behavior.
- Identify high-performing and underperforming SKUs to optimize product assortment and positioning.
Commercial Curation & Assortment Strategy
- Maximize wholesale appeal by merging data-driven insights with a keen eye for retail trends and boutique-specific preferences to curate high-performing collections.
- Monitor market fluctuations and product lifecycles to optimize product positioning, ensuring our physical stock remains competitive and perfectly aligned with clien demand and seasonal shifts.
Cross-Functional Project Management
- Lead and oversee multiple initiatives, ensuring timelines, resources, and departmental collaboration are managed effectively.
- Coordinate with Product, Finance, Operations, and Data teams to execute high-impact projects and align with business goals as well as balancing price, product assortment, promotions, and operational efficiencies.
Market Intelligence & Business Development
- Stay current with market trends, customer preferences, emerging platforms, and competitive dynamics.
- Provide actionable insights to the wider business to support strategic decision-making and identify new growth opportunities.
Client Management & Revenue Growth
- Manage top-tier wholesale clients with a focus on achieving and exceeding monthly sales targets.
- Cultivate strong client relationships, serving as the key liaison and trusted advisor for all business matters.
What You Bring
- Bachelor's degree in Business, E-commerce, Marketing, or a related field (MBA preferred).
- +5 years of experience in e-commerce, account management, or fashion retail industry.
- Proven track record of driving sales and growth in a wholesale channel, with multiple clients.
- Strong analytical skills with advanced proficiency in Excel, Google Analytics, Power BI and reporting tools.
- Experience working cross-functionally with product, operations, finance, and marketing teams.
- Excellent project management, communication, and stakeholder management skills.
- Exceptional communication skills in English—both written and verbal—with the ability to convey complex ideas clearly and professionally.
- Strong interpersonal and collaboration skills with a demonstrated ability to work effectively across teams and functions.
- Highly organized and detail-oriented, with excellent time management abilities and a knack for juggling multiple priorities in fast-paced environments.
- Strategic thinker who aligns decisions and actions with the organization's broader business goals and demonstrates a clear understanding of market dynamics and financial impact.
Key Competencies:
- Strategic thinking and execution
- Data analysis and entrepreneurial mindset
- Wholesale expertise
- Client relationship management
- Cross-functional leadership
- Adaptability and problem-solving
- Flexible working hours (to address EU time zone client base if applicable)
- Ability to negotiate with clients
- Strong communication skills
Don't meet every single requirement At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.
Hiring Process
We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.
What You'll Get
At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.
- Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
- Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
- Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
- Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.
