Company Description SSD GPS Corporation is a leading GPS tracking provider in the Philippines, supporting logistics and fleet management operations nationwide. The company currently tracks over 20,000 vehicles, reflecting strong growth and market presence in the GPS tracking industry. SSD GPS Corporation focuses on reliable, data-driven solutions that help businesses optimize routes, improve safety, and manage their fleets more efficiently. Team members join a fast-growing organization where technology and customer service are central to success.
Role Description This full-time, on-site Account Manager role is based in Manila and focuses on building and maintaining strong client relationships for SSD GPS Corporation. The Account Manager will oversee a portfolio of customers, understand their GPS tracking and fleet management needs, and ensure that products and services are aligned with their operational goals. Daily responsibilities include conducting client meetings, addressing inquiries and issues, coordinating with internal teams for implementation and support, and preparing account performance reports. The role also involves identifying upsell and cross-sell opportunities, managing contract renewals, and supporting customer training on SSD GPS solutions. The Account Manager will collaborate closely with sales, technical, and customer service teams to deliver a consistent, high-quality client experience.
Qualifications
- Strong client relationship management, account servicing, and customer success skills, with the ability to understand and support business needs.
- Experience in sales support, upselling, and cross-selling within a B2B environment, ideally in technology, logistics, or fleet management.
- Solid communication, negotiation, and presentation skills, including the ability to explain technical concepts in clear, accessible language.
- Organizational and time management skills, including handling multiple accounts, tracking follow-ups, and maintaining accurate documentation.
- Analytical skills for reviewing usage data and performance metrics, and providing insights and recommendations to clients.
- Comfort working with CRM systems, reporting tools, and basic office software (e.g., spreadsheets, presentations, email).
- Ability to work on-site in Manila, collaborate effectively with cross-functional teams, and adapt in a fast-growing company.
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.
- Prior experience in logistics, transportation, fleet management, or GPS tracking is an advantage.
