Join us at Service IT+ as we seek an Account Manager to join our growing team!
We are looking for an Account Manager, whose main role is to actively seek new and build strong client relationships, ensure customer satisfaction, and grow revenue by expanding our solutions within client organizations and expanding the company's customer base.
JOB OBJECTIVES
The Account Manager role is responsible for establishing and developing long-term relationships with customers while also servicing existing accounts. The Account Manager responsibilities are as follows:
- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- seeks out and identifies new business opportunities
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
SUMMARY OF DUTIES & RESPONSIBILITIES
Primary Responsibilities
- Handle inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
- Achieves monthly/quarterly/annual sales goals and objectives
- Providing superb customer service and support.
- Confidently and successfully negotiates and closes deals
- Respond to Request for Proposals (RFP), in timely and accurate fashion
- Work with customers to identify challenges that our products can solve
- Conduct professional and informative sales presentations
- Generate progress reports for clients and senior leaders within the organization
- Build account plans to map out opportunities within an account
- Execute direct marketing campaigns such as cold calling or email marketing
- Share expertise and best practices with new recruits and co-workers
- Participate in coaching sessions to find opportunities for improvement
- Maintain excellent product knowledge and attend or enroll to all training sessions (on-site or online)
- Ensure accurate and complete information is captured in the CRM system. Clean data when appropriate.
QUALIFICATIONS
Job Specifications
- Bachelor's degree in Business, IT or related field
- At least 1-2 years work experience in sales and/or marketing
- Familiarity with sales process, IT/Software
- Familiarity with Solution Selling, Sales Process, and Enterprise Selling
- Knowledge in Sales tools/ CRM (e.g. Salesforce, Pipeline or Zoho)
- Knowledge in leads generation and account planning
- Excellent written and verbal communication skill
- Excellent presentation and negotiation skills
- Highly proficient in MS Office applications
- Has the ability to work in all levels of the organization
- Organization skills
- Time/Prioritization Management
- Strong Problem Solving skills
- Persuasion skills
- Has the capacity to build good relations with different customers
- Has proven track record of achieving departmental KPIs
- Willing to travel locally to meet with clients.
Discover the advantages of joining Service IT+:
- Competitive salary and comprehensive benefits package
- Paid time off including vacation, sick leave, and birthday leave
- Health Maintenance Organization (HMO) coverage for medical needs
- Performance-based merit increase and bonuses, including a Christmas cash bonus
- Opportunities for career advancement, skill development, and participation in company-sponsored conferences, trainings, and annual team-building activities
Service IT+ is dedicated to making technology excel to drive organizations forward. Collaborating with us offers more than just a career, but an opportunity to work alongside the best global technology partners and the top and leading corporations in the Philippines.
If you believe you're the right fit for the job and want to learn more about the position, send us an email today at [Confidential Information]!
