Position Overview
We are seeking an experienced Business Development Coordinator to partner with our Director of Business Development in supporting customers. This role provides critical sales support through creative product sourcing, presentation development, order management, and customer service allowing the Director to focus on business development and client relationship building.
Key Responsibilities
Sales Support & Creative Consultation
- Partner closely with the Director of Business Development to understand customer needs and project requirements
- Research and source appropriate products for events, giveaways, employee appreciation programs, and promotional initiatives
- Create compelling, professional presentations and proposals for customer meetings
- Stay current on industry trends, new products, and supplier capabilities to provide informed recommendations
Product Sourcing & Supplier Management
- Utilize industry tools and supplier networks to identify best-fit products
- Research pricing, availability, and production timelines
- Build and maintain relationships with key suppliers
- Evaluate product quality and decoration options
Order Management & Customer Service
- Create new items and customer records in NetSuite
- Utilize NetSuite CRM features to document customer interactions and track opportunities
- Generate, send, and follow up on purchase orders to suppliers
- Serve as the day-to-day point of contact for customer questions and order status updates
- Coordinate order logistics and resolve any issues through delivery
- Ensure accurate order details and on-time fulfillment
Required Qualifications
- 2+ years of experience working for a promotional products distributor (required)
- Strong knowledge of the promotional products industry, suppliers, and sourcing tools
- Proven ability to create professional customer presentations
- Excellent organizational and project management skills
- Strong written and verbal communication abilities
- Detail-oriented with the ability to manage multiple projects simultaneously
- Customer service mindset with strong problem-solving skills
Preferred Qualifications
- Experience with NetSuite ERP/CRM system
- Knowledge of decoration methods (embroidery, screen printing, laser engraving, etc.)
- Established supplier relationships in the promotional products industry
- Experience supporting sales leadership or business development teams
Skills & Competencies
- Creative thinking and product merchandising
- Proactive and self-directed work style
- Collaborative team player who thrives in a support role
- Tech-savvy and quick to learn new systems
- Strong follow-through and accountability
- Ability to anticipate needs and work independently
