Account Manager - Print/POSM

About The Team

The Account Manager is part of a high-performing local market team focused on providing top-tier marketing services for one of our largest global clients. Reporting to the Operational Team Lead, this role works closely with stakeholders across shopper strategy, creative, production, procurement, and logistics to ensure a seamless client experience.

The team plays a central role in delivering Procurement as a Service — ensuring transparency, quality, and efficiency across marketing investments. With a focus on retail and shopper activation both on and offline, the Account Manager helps connect strategic priorities with local execution, spanning printed point-of-sale materials, promotional items, and gifting activities in both physical and digital environments.

Purpose of the role

The Account Manager is responsible for coordinating the daily execution of client work, ensuring accurate, timely, and high-quality delivery across a variety of marketing activations. Acting as a key liaison between client stakeholders and internal teams, they help clarify briefs, manage timelines and budgets, and resolve challenges with composure and professionalism.

This role requires a confident communicator and organiser who is detail-oriented and capable of establishing trusted relationships with stakeholders. The Account Manager position is well-suited to someone confident in navigating the operational complexities of PoSM and promotional items, with strong communication skills and an organised, service-oriented mindset. They play a vital role in maintaining project momentum, ensuring alignment at every stage, and contributing to a smooth, efficient client experience. They also serve as the heart of operational delivery—ensuring client satisfaction, internal clarity, and cross-functional coordination.

Key Responsibilities:

• Support the delivery of client campaigns, activations from planning through execution across POSM and premiums activity
• Act as a day-to-day contact for the client and internal teams
• Manage and update project timelines, budgets, and documentation to maintain visibility and control
• Coordinate with client, supplier, and distribution/logistics teams to ensure workstreams are aligned
• Escalate issues and assist in resolving delivery challenges
• Assist the Operational Team Lead and Account Director in preparing presentations, reports, and reviews.
• Ensure compliance with brand, budget, and process standards in all activities
• Identify opportunities for ongoing improvement in workflow, tools, and client engagement

Skills, Knowledge, Experience, and Exposure:

• Minimum 3–5 years experience in retail/shopper marketing, client services, or an aggregator, agency, procurement, or delivery execution role
• Strong organisational and time management skills
• Ability to build relationships and communicate clearly with a range of stakeholders
• Comfortable working under pressure and managing multiple priorities simultaneously
• Commercially aware with strong attention to budget management and accuracy
• Experience working with POSM (Point of Sale Materials), including in-store displays, shelf branding, posters, wobblers, and activation materials
• Experience managing promotional premiums, including branded merchandise, gift-with-purchase items, and campaign giveaways
• Understanding of retail channels, POSM production, and promotional procurement/logistics is highly desirable
• Familiarity with digital promotions and multi-market campaign execution is a plus

Mindset and Temperament to Navigate the Role:

The ideal mindset for the Account Manager is one of accountability, curiosity, and collaboration. This person is naturally structured and organised, with a strong sense of ownership over delivery and a drive to ensure things run smoothly and efficiently. They are energised by problem-solving and take pride in creating clarity where there is complexity. With a service-oriented attitude, they proactively support both the client and internal teams, always seeking ways to improve how things are done.