As an Account Manager, you will lead the day-to-day management of client accounts, overseeing project execution across print, point-of-sale (POS), and promotional programs. This role blends elements of client relationship management, project coordination, supply chain oversight, and strategic account leadership. You'll take ownership of inventory management and ensure the on-time delivery of key client initiatives. Working closely with clients, vendors, and internal teams, you will develop and deliver programs that align with both client goals and commercial objectives.
This role is based in the Philippines, with a hybrid working model that involves splitting time between our Manila office and remote work.
What you'll do
Project & Client Management:
- Manage end-to-end promotional merchandise projects—from brief to delivery—ensuring timelines, budgets, and quality standards are met.
- Act as a key point of contact for clients, creative agencies, and suppliers, ensuring clear communication and alignment at every stage.
- Coordinate internal and external stakeholders to keep projects on track and aligned with client expectations.
- Ensure exceptional customer service, proactively resolving issues and maintaining strong client relationships.
Strategic & Commercial Support:
- Support the development of client strategies that drive sales and brand impact.
- Assist in preparing client presentations and proposals that showcase innovation and value.
- Contribute to identifying new product opportunities and ways to improve existing offerings.
- Monitor market trends and competitor activity to inform client recommendations and internal planning.
- Demonstrate strong financial acumen by accurately managing client budgets, ensuring all projects are delivered within scope while maintaining profitability and value.
- Drive competitive pricing through effective supplier negotiations and detailed cost analysis, ensuring optimal commercial outcomes for both the client and stakeholders.
Operational Excellence:
- Collaborate with sourcing teams to ensure competitive pricing and high-quality production.
- Help manage supplier relationships, ensuring timely delivery and adherence to specifications.
- Ensure accurate documentation and tracking of all project milestones, approvals, and changes to maintain transparency and accountability throughout the project lifecycle.
- Support continuous improvement by identifying process inefficiencies and contributing to the development of streamlined workflows and best practices.
What you'll bring
- 3+ years of experience in a client-facing account management/project management role.
- Experience managing print, promotional products, and/or POS programs.
- Proven experience managing supplier relationships, including direct vendor communication and issue resolution.
- Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement.
- Self-starter with a resourceful, solution-oriented approach to problem solving.
- Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities.
- Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth.
- Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders.
- Culturally aware and able to communicate effectively across international teams.
- Excellent written and verbal communication skills with a confident, client-facing presence.
- Highly detail-oriented with strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
- Comfortable working in a fast-paced environment with shifting priorities.
- Ability to work onsite 3 days per week.
