Find all the information here: Staffviser.com/wisepops-csm
Startup Description:
Founded in 2013, Wisepops is a multi-channel engagement platform helping brands create meaningful connections with their customers through various engagement tools: popups, notifications, web pushes, and marketing campaigns. Having grown to over $3M in annual revenue while fully bootstrapped, Wisepops boasts a remote team of 15, including ex-Amazon and ex-Meta employees. As part of their expansion, they are now hiring their second team member from the Philippines to support their worldwide customer base.
Schedule: Full-time position of 40 hours a week, Monday to Friday, 9 pm to 6 am MNL.
What you'll do: As Wisepops launches its new AI-powered solutions, you'll be key in delivering strategic guidance and account managementdriving product adoption and ensuring a high customer satisfaction.
Client Onboarding:
- Support new client onboarding to provide a seamless onboarding process, and conduct strategic coaching, training sessions, and product demonstrations.
- Monitor platform activity to identify and engage with clients who haven't completed their onboarding.
- Consistently seek to improve documentation and training to simplify the customer experience.
Client Success:
- Design and optimize engagement strategies and campaigns to increase client satisfaction.
- Build strong relationships and promote early adoption of new features.
- Drive account renewals and identify upsell opportunities among clients.
- Analyze results and customer health metrics to deliver actionable, insights-driven recommendations.
Client Support:
- Provide exceptional support leveraging Wisepops customer management platform.
- Provide immediate assistance and maintain a high customer satisfaction score.
Inbound prospecting:
- Help grow the customer base through inbound prospecting and product demonstrations.
- Maintain accurate CRM records and provide timely follow-up for all potential customers.
What you'll need:
- 3+ years of experience in MarTech customer success roles or in digital marketing.
- Proven experience with marketing campaigns, A/B testing, and conversion optimization.
- Familiarity with CRM systems and customer management platforms such as Intercom.
- Strong analytical mindset with the ability to interpret data and derive actionable insights.
- Client-focused with a consultative approach to support and relationship building.
- Ability to thrive in a fast-paced environment and drive teamwork across departments.
- Professionalism and autonomy with exceptional attention to detail and a strong display of empathy.
- Excellent communication skills in English, both verbal and written.
What you'll get:
- Competitive compensation package.
- Permanent work-from-home position, from anywhere in the Philippines.
- Strong career opportunities in a fast-paced environment.
- Friendly local manager & HR support to help you succeed and grow in your role.
- Monday to Friday schedule, HMO, vacation leaves, and other benefits.
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About Staffviser:
Staffviser is a people-first employer of record, giving our talents a chance to work and develop their career within high-growth companies and startups from Europe & US, in a work-from-home setup.
We also support and empower our remote talents through friendly management, career coaching, training opportunities, and recognition programs.
Our values:
We thrive as a company with five core values that we share with our leadership team, clients, and clients remote employees:
- Visionary: We are forward-thinkers, always setting our sights on the future and envisioning innovative ways to drive progress and success.
- Integrity: We do what's rightalways. Integrity is at the core of everything we do, building trust with our teams and partners through honesty and transparency.
- Synergy: Collaboration fuels our success. We work together as a team, supporting each other to create amazing results and achieve shared goals.
- Excellence: We hold ourselves to high standards and consistently deliver quality work. Excellence isn't just a goalit's our daily practice.
- Responsibility: We take ownership of our actions, holding ourselves accountable for both the wins and the lessons. Every choice we make has an impact, and we make it count.
