Account Manager

Role Description

The Account Manager is a full-time, hybrid role based in Davao, with a mix of on-site work and some work-from-home flexibility. This role is responsible for managing client relationships, understanding each client's business processes, and ensuring successful adoption and ongoing use of hardware and related solutions. The Account Manager will coordinate projects, gather and communicate requirements, collaborate with consulting and technical teams, and monitor service delivery to meet client goals. Day-to-day tasks include conducting regular client check-ins, preparing account plans and status reports, identifying upsell and cross-sell opportunities, and addressing issues or risks proactively. The role also involves supporting contract renewals, facilitating training or product demonstrations, and contributing feedback to improve services and client experience.

Qualifications

• Client relationship and account management skills, including stakeholder communication, expectation setting, and conflict resolution.
• Experience in IT consulting, ERP, or hardware products, with the ability to understand business processes and system workflows.
• Project coordination skills, such as organizing timelines, tracking deliverables, and collaborating with cross-functional teams.
• Strong analytical and problem-solving abilities to interpret client needs and recommend appropriate solutions.
• Excellent written and verbal communication skills, with the ability to present concepts clearly to both technical and non-technical audiences.
• Ability to work effectively in a hybrid setup in Davao, managing both on-site meetings and remote collaboration.
• Bachelor's degree in Business, Information Technology, Management, or a related field, or equivalent practical experience.
• High level of professionalism, ownership, and commitment