Account Manager (B2B E-commerce) (Work From Home)

What We're Looking For

A confident, relationship-driven Account Manager with strong communication skills and the ability to support merchants in a fast-paced B2B e-commerce environment. The ideal candidate is organized, proactive, and comfortable explaining technical concepts, guiding clients through onboarding, and managing multiple accounts simultaneously.

Responsibilities

Serve as the primary point of contact for merchants, leading onboarding, check-ins, and performance review calls.

Build strong merchant relationships by understanding needs, resolving issues, and escalating concerns when necessary.

Guide merchants through platform features, integrations, analytics dashboards, and operational workflows.

Troubleshoot operational or technical issues while coordinating with engineering, product, data, and support teams.

Provide weekly metrics, data insights, and trend analysis related to sales, risk, traffic, and fulfillment.

Prepare client-facing documentation and summaries for meetings.

Maintain detailed notes, task lists, communication logs, and ticket updates across internal systems.

Track merchant submissions, including KYC/KYB requirements, and ensure timely completion.

Requirements

Minimum 3 years of experience in account management or client success roles, ideally supporting e-commerce brands or B2B SaaS environments.

Strong verbal and written English communication skills.

Ability to lead calls confidently and explain technical or operational topics in simple terms.

Strong organizational skills and ability to manage multiple accounts simultaneously.

Experience using analytics dashboards, spreadsheets, or reporting tools like PowerBI and Tableau.

Familiarity with merchant tools, API-enabled systems, payments, logistics, or cross-border commerce (asset).