Job Summary
The B2B Account Manager is responsible for spearheading the creation of the B2B market segment by developing new business strategies, building a new client base, actively and passively acquiring customers, and nurturing existing clients toward the achievement of assigned sales targets.
Key Responsibilities
- Achieve the sales target assigned to the B2B Business Department.
- Serve as the lead point of contact for all customer account management matters.
- Build strong client relationships to retain existing business and acquire new customers.
- Initiate and complete client accreditation requirements and coordinate accreditation processes.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Develop new business with existing clients and identify areas for improvement to meet sales quotas.
- Forecast and track key account metrics, including quarterly sales results and annual forecasts.
- Collect and analyze data concerning consumer behavior to understand changing customer needs.
- Prepare reports on account status.
- Collaborate with Marketing, Operations, Finance, and other business units to identify and grow opportunities within the assigned territory.
- Assist the Finance team with collections by conducting follow-ups and providing updated client contact information.
- Resolve client complaints and monitor all processes related to client requirements.
- Submit weekly and monthly reports on time.
- Monitor the B2B sales progress of other Sales departments and take over when necessary.
Skills And Aptitude Requirements
- Self-motivated and able to work independently in achieving tasks and goals.
- Strong interpersonal communication skills with a polite and professional manner.
- Strong sales and business relationship-building skills.
- Critical thinking, negotiation, and decision-making skills.
- Customer service-oriented with keen attention to detail.
- Ability to operate basic business software programs.
- Comfortable presenting business proposals to decision-makers.
Technical Job Requirements
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with CRM software and MS Office applications, particularly MS Excel.
- Experience delivering client-focused solutions to meet customer needs.
- Proven ability to manage multiple account management projects simultaneously while maintaining strong attention to detail.
- Excellent listening, negotiation, and presentation skills.
- Strong verbal and written communication skills.
Compensation Package
- Salary Offer: Php 30,000.00 (subject to adjustment upon achieving sales targets for three consecutive months).
- Sales commission.
- HMO and insurance provided upon regularization.
- Sick Leave (SL) and Vacation Leave (VL) after one year of continuous employment.
- Promotion to permanent employee (starts as probationary and is subject to regularization based on performance evaluation results).
- Available to start immediately.
