Job Descriptions
1.Account & Relationship Management
- Serve as the primary point of contact for assigned customer accounts.
- Build and maintain strong relationships with key decisionmakers and stakeholders.
- Conduct regular account reviews to understand business needs and identify growth opportunities.
- Develop and implement account plans to strengthen customer engagement and retention.
2.Business Development
- Identify new business opportunities within existing and prospective accounts.
- Promote EDAFY's products, solutions, and service offerings to customers.
- Lead proposal development, presentations, and commercial discussions.
- Support tender submissions, contract negotiations, and business expansion initiatives.
3.Delivery & Customer Success
- Coordinate with delivery, technical, and support teams to ensure customer requirements are met.
- Monitor service performance and customer satisfaction levels.
- Manage customer issues and escalations to ensure timely resolution.
- Ensure adherence to contractual obligations and service commitments.
4.Commercial & Financial Management
- Manage account revenue, profitability, and sales pipeline performance.
- Support forecasting, budgeting, and business reporting activities.
- Monitor contract renewals, payment status, and account performance.
- Ensure commercial compliance and effective risk management.
5.Stakeholder Engagement
- Collaborate with internal stakeholders to align resources and solutions to customer needs.
- Establish partnerships and networks within target industries and markets.
- Represent EDAFY at client meetings, business events, and industry engagements.
Job Requirements
Education Qualification:
- Bachelor's degree in business administration, Marketing, Engineering, Information Technology, Management, or a related discipline.
Skills and/or Experience:
- Minimum 5–8 years of experience in Account Management, Business Development, Sales, Customer Success, or Commercial Management.
- Proven experience managing corporate or enterprise customer accounts.
- Demonstrated track record in achieving revenue targets and developing long-term customer relationships.
