Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus. Identifies, develops and typically closes new sales opportunities. Creates demand for the organization's products and services by raising their profile with customers. Achieves revenue targets by increasing revenue spend per account. May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies. Responsibilities are within the Account/Relationship Management Function as it relates specifically to telesales. Developing professional role with working knowledge in own discipline. Solves a range of routine problems. Demonstrates some proficiency with concepts and processes. Analyses possible solutions using standard procedures. Receives a moderate level of guidance and direction from more senior level roles.
Accountabilities
- Manage an existing book of business (i.e. in charge of renewing customers with existing contracts)
- Meet Sales Team Objectives including but not limited to the following:
- Retention activities through working in advance
- Generate Upsell opportunities and convert forecasted pipeline to sales
- Engage with customers to verify user experience and identify pain points
- Drive conversations based on mutual understanding with customer needs and address with value-led proposals
- Collaborate with cross-functional partners to extend the positive customer experience
- Other duties may be assigned
Qualifications
- Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
- At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used
- Great listener, quick thinker, and the ability to work independently and as a team
- Experience in a corporate / B2B sales environment preferred
- Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively
- Strong detail orientation with the ability to follow defined processes
- Strong time management skills
- Enthusiastic and creative with the ability to inspire others and our customers.
- Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.
- Good knowledge of Microsoft Office
- Experience in handling CRM tool is a plus
- English essential and additional languages preferred (Mandarin, Korean, Japanese)
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Additional Requirements For Internal Candidates
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 month
- Must have a Successful or above rating in the last Enabling Performance cycle
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