Account Management Associate

About Atome Financial

Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn's 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:

• Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
• Atome Card: A paylater anywhere card.
• Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).
  
  

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders
  
  

Job Description

• Collaborate closely with category managers in Singapore to manage and grow merchant partnerships, delivering strong value propositions and driving the adoption of best practices.
• Strategically grow merchant revenue through a consultative approach, leveraging a mix of channels and methods, and translating data into actionable insights.
• Lead revenue growth and cost optimization initiatives in collaboration with merchants, identifying and executing win-win solutions across categories.
• Own and manage a strong pipeline of merchant retention, ensuring consistent delivery of success metrics and key milestones.
• Partner with the marketing team to develop and execute merchant-driven initiatives, including events, thematic campaigns, social media activations, and innovative engagement strategies.
• Conduct regular performance reviews with merchants to drive campaign participation, optimize commercial outcomes, and identify opportunities for growth.
• Foster and strengthen merchant relationships through consistent engagement, delivering a high standard of service with a customer-centric approach.
• Build and maintain strong relationships with both internal stakeholders and merchant partners to support long-term collaboration and success.
  
  

Minimum Qualifications

• 2+ years in Account Management, Client Success, Business Development or Partner Management - experience ideally in an e-commerce, financial services, or payments space
• An established network in the retail industry is a plus
• Demonstrated track record in building and nurturing relationships at all levels
• Possess a growth mindset and understand how to collaborate with the Account Management Team and cross-functional teams to achieve goals
• Strong commercial acumen - ability to analyze and interpret data for discussion with merchants
• Obsessed about understanding your merchant's needs in developing their business and becoming a true business partner for your merchants
• A curious nature and you enjoy developing solutions to new problems
• Highly self-motivated with the ability to work fast and smart independently
• Excellent communication, organizational, and time management skills