WAVE Creative Group is looking for an Account Director to lead our Accounts Department and play a key role in driving the next phase of our growth.
This is more than an account management role. We're looking for a commercially minded leader who can grow revenue, build strong client partnerships, lead a high-performing team, and create systems that allow the department to scale.
What You'll Do
Drive Revenue & Growth
- Own the Accounts Department's contribution to revenue targets
- Grow existing accounts through upselling, cross-selling, and strategic partnerships
- Lead new business development and maintain a healthy sales pipeline
- Manage revenue forecasting and sales performance
Lead Strategic Client Relationships
- Serve as a senior point of contact for key clients and decision-makers
- Lead high-level client meetings, negotiations, and business reviews
- Translate client business objectives into strategic marketing solutions
- Manage escalations and strengthen long-term client relationships
Lead & Develop the Accounts Team
- Mentor and develop Account Managers and Account Executives
- Set performance expectations and build a culture of accountability
- Optimize team workload, resource allocation, and productivity
- Develop future leaders within the department
Build Better Systems
- Oversee the end-to-end account management process
- Improve workflows, processes, and internal collaboration
- Monitor project profitability, timelines, billing, and collections
- Identify opportunities to make the department more efficient and scalable
Shape Business Strategy
- Turn company goals into measurable departmental objectives
- Analyze revenue, client, and performance data to drive decisions
- Work closely with Creative, Strategy, Production, Finance, and Leadership
- Present business insights and recommendations to senior management
What We're Looking For
- Bachelor's degree in Marketing, Advertising, Communications, Business Management, or a related field
- 5–10+ years of experience in account management, client services, or agency management
- At least 3 years of leadership/management experience
- Proven track record in key account management and business growth
- Experience in a marketing, advertising, digital, or creative agency is highly preferred
- Strong commercial mindset with experience in revenue forecasting, pipeline management, and business development
- Excellent communication, negotiation, strategic thinking, and people leadership skills
If you're a strategic account leader who knows how to build relationships, grow business, and lead people, we'd love to hear from you. Send your CV/profile to [Confidential Information] with the subject line: Account Director Application
LETS MAKE WAVES!
