Discover your 100% YOU with MicroSourcing!
Position:
Account Development Manager
Location:
Manila, Philippines
Work setup & shift
: Hybrid | Day shift
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
The Account Development Manager (ADM) focuses solely on driving sales growth—specifically cross-selling and upselling—within an assigned group of clients or cluster. This role utilizes the deep relational understanding provided by Account Managers to successfully manage the sales cycle and finalize expansion agreements.
Key Responsibilities
- Pipeline Ownership: Drive the full sales cycle for expansions within your assigned portfolio—from initial interest to contract signature.
- The Insight Converter: Collaborate daily with Account Managers (AMs) to identify hidden client needs and transform them into formal business cases and proposals.
- Commercial Pitching: Lead high-impact presentations to client stakeholders, demonstrating how adding headcount or new service lines with us will solve their business problems.
- Deal Architecting: Work with Finance and IT to scope out pricing models (Cost-per-seat, FTE-based) and ensure expansions are both competitive for the client and profitable for us.
- Velocity Management: Keep the momentum going. Your goal is to shorten the sales cycle between identifying a need and onboarding new HC.
Who You Are
- Experience: At least 5 years of experience in Account Management or Client Services in the BPO/BPM sector, specifically in a role where you were measured by revenue growth or sales targets.
- The Persuader: You have a commercial nose and can influence client decision-makers to invest further in their partnership with us.
- BPO Savvy: You understand the unit economics of a BPO—you know what EBITDA, Gross Margin, and Seat Utilization mean.
- Collaborative Hunter: You know how to work with Ops teams to get the data you need without disrupting daily delivery.
- Tech-Fluent: Proficient in CRM and a master at building financial proposals in Excel/PowerPoint.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
