Position: Account Coordinator
Location: 1880 Eastwood Libis, Quezon City
Work setup & shift: Nightshift / Onsite
Why join MicroSourcing
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Benefit from flexible work arrangements that help you balance work and life.
- Career Growth: Take advantage of continuous learning and career advancement opportunities.
- Inclusive Teamwork: Join a team that celebrates diversity and fosters an inclusive culture.
The
Account Coordinator owns highaccuracy backoffice processing and homeowner communication. Youu0027ll work the Processor Task Queue and Aged FollowUps, keeping data clean, cases moving, and SLAs tight. Achieved by precision, speed, and thorough documentation to ensure that Processors can focus on moving dockets to funding/closing.
Key Responsibilities
Queue Execution:- Process items in the Processor Task Queue and action Aged FollowUps within defined SLAs and priorities.
- Reach out to homeowners via Outbound Calls, SMS, and email.
- Take on the added dockets in the queue as they are received.
Data Integrity:Update records, notes, and dispositions in the CRM (e.g., Salesforce) with 100% traceability and proper audit trails.
- Quality & Compliance: Meet or exceed QA accuracy targets follow PH dataprivacy and client security policies (PII handling, access controls, clean desk/clear screen).
CrossTeam Collaboration:- Coordinate with ACs/ICs and TLs on blockers, edge cases, and escalations post clarifications in the prsupportescalation channel for visibility.
Documentation:- Maintain uptodate SOPs, checklists, and quickreference guides contribute to playbook improvements.
Continuous Improvement:- Flag recurring defects/root causes propose fixes (SOP, forms, automation, validation rules).
Required Qualifications:- 1-2+ years in back-office processing/operations (BPO or shared services preferred).
- Experience with Salesforce or similar CRM comfortable managing queues, tasks, and case notes.
- Proficient in Google Sheets/Excel (filters, pivot tables, basic formulas like VLOOKUP/XLOOKUP, IF, COUNTIFS).
- Strong written English skills for concise documentation and clear handoffs.
- High accuracy in repetitive tasks.
- Willingness to work US business hours and occasional overtime during high volume periods.
Nice to Have
- Experience in financial services, lending, or insurance operations.
- Familiarity with ticketing/work management tools (e.g., Asana, Jira, TaskRay).
- Basic quality assurance or audit experience.
- Background in process mapping (using Lucidchart/Draw.io) or SOP writing.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our Commitment to 100% YOU
MicroSourcing believes that our strength lies in the diversity and talent of our people. We foster an inclusive culture that embraces all races, genders, ethnicities, abilities, and backgrounds. We provide space for different perspectives and offer opportunities for everyone to thrive.
At MicroSourcing, equality isn't just a slogan-it's our way of life. We don't just accept your unique, authentic self-we celebrate it and value every contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
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