Account and Sales Coordinator

About Us

Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

About the Role

We are seeking a highly organized and proactive Account & Sales Support professional to join a dynamic and collaborative team. In this role, you will provide day-to-day support to Key Account Managers, ensuring seamless coordination between customers, suppliers, and internal stakeholders across Australia and New Zealand.

The ideal candidate is detail-oriented, thrives in a fast-paced environment, enjoys working with people, and has a positive, can-do attitude. You will play a key role in supporting customer accounts, preparing quotations, coordinating orders, and ensuring projects are delivered accurately and on time.

Key Responsibilities

• Provide account support for designated fulfillment customers across Australia and New Zealand.
• Source products and obtain quotations from local and international suppliers.
• Prepare customer presentations, quotations, and sales proposals.
• Coordinate accepted orders through to production and delivery.
• Support catalogue fulfillment customers with special promotions and stock initiatives.
• Produce monthly client reports and maintain accurate account records.
• Update and maintain online ordering platforms.
• Process and manage daily customer orders.
• Liaise with customers, suppliers, warehouses, and internal teams to ensure timely order fulfillment and excellent customer service.

Requirements

• 3-5 years of experience in account coordination, sales support, customer service, or a similar role.
• Excellent communication, organizational, and interpersonal skills.
• Exceptional attention to detail with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and PowerPoint.
• Strong multitasking and problem-solving abilities.
• Positive attitude with a willingness to learn and contribute to a collaborative team environment.
• Ability to work independently while maintaining strong teamwork and accountability.
• Reliable, proactive, and customer-focused.

Nice to Have

• Experience in the promotional merchandise, corporate merchandise, or marketing products industry.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and ERP or order management systems.
• Experience preparing customer quotations, sourcing products, and coordinating with suppliers.

What We're Looking For We're looking for someone who enjoys supporting a sales team, takes pride in delivering accurate, high-quality work, and is committed to providing exceptional service. If you're organized, dependable, eager to learn, and thrive in a collaborative environment, we'd love to hear from you.

Work Schedule: Monday to Friday, 6:00 AM - 3:00 PM Manila Time

Work Set-up: Hybrid Arrangement (at least 10 days onsite work per month)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the I'm Interested button, I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.