AC Manila - Talent Development Technical Training Senior Manager

Job Description & Summary

The Senior Manager, Technical Training, as Line Of Service (LOS) point of contact (POC), will be required to understand the suite of services offered by our Delivery Teams across LOS (Assurance and Non-Assurance). Aside from being the main POC to the assigned LOS, the Sr. Manager, Technical Training will focus on ensuring that the team is capable to facilitate required technical training, identify training needs and execution of strategies and plans of the assigned LOS.

Further, this role will establish procedures and guidelines for assessing the quality and implementation of training, collaborate with LoS leaders and territory leaders in making high level changes are not met or skill or knowledge gaps are identified.

Training Needs Analysis

• Spearhead in the conduct of Learning and development needs analysis that will serve as the basis of learning interventions and training requirements (e.g. using data from performance reviews, validation interviews with functional assigned functional leaders, employees satisfaction surveys or FGD results)

• Performs a competency-gap analysis to all levels in the assigned LoS, as directed by the Talent Development Leader

• Assesses learning options

• Reports training needs and recommends training plans

• Assists in the formulation and implementation of learning interventions.

Annual Training Calendar Creation and Implementation

• Based on the LoS Annual Training Needs Analysis, create an annual Technical learning calendar for individual contributors and/or leaders

• Partner and align all mandatory technical training with Global Stakeholders including strong partnership and influence with the local leadership team

• Identifies the facilitators who are equipped to facilitate classroom trainings

• Ensuring that the trainers adhere to the training schedules

• Publishes the approved training calendar to the LoS Leaders and global counterparts and ensures that training programs are properly marketed

• Conducts a quarterly trainers meeting on the implementation of the remaining classes, and makes recommendations to the manager if changes are necessary.

Learning Module Design and Development

• Based on the Training Needs Analysis results, design an end to end technical training programs for an assigned line of service need, that can be measured up to Level 3

• Coordinate with the respective global counterparts on the curation of learning course/program

• Using the adult learning principles, create or revise materials to make it relevant to current needs

• Identify and partner with subject matter experts and content owners (Global and Local SMEs) on the development of identified learning program

• Identify the most appropriate way to deliver the training program.

• Develop, conduct and analyze program evaluations to determine if program objectives have been met and how the skills and knowledge obtained are being applied.

• Write a facilitator guide for each program designed and certify training delivery associates to facilitate newly designed programs

• Develop train-the-trainer tools and modules for all developed learning programs.

Learning and Development Program Management

• Act as a program lead for assigned technical training program

• Lead core strategic technical program design, provide support, networking & insight

• Collaborate with the assigned cluster/functional leadership team on their participation rate and progress of the enrolled participants

• Ensures that logistical requirements for the classroom trainings are coordinated at least 2 weeks prior to start of class

• Implements a variety of delivery mechanisms including traditional instructor-led, co-facilitation, and virtual classes, based on the approved design.

• Assist with program planning and provide guidance for delivery tasks including participant registration, roster maintenance, pre-work check, classroom and material set-up

• Acts as a coach to the participants and immediate managers on the application of learning, and act as a mentor to staff member on training delivery and evaluation

• Leads the evaluation of all learning programs from Level 1- Level 3 (Competency/behavior changes and Manager NPS) three months after each training class Publishes a report showing impact of the training initiatives (Associate devt and Leadership programs) and makes recommendations that will continuously support competency improvement.

• Monitors financial spendings for program/s being led to be within the allocated budget

• Ensures that stakeholders are aware of the progress of the learning requirements

• Work with the Learning Admin Team in generating reports and presenting insightful data to the stakeholders

• Prepare training audit reports, capture KPIs and conduct data analysis to provide concise, accurate presentations of data.

• Monitors completion of pre-clearance requirements prior to release of training clearances

Team Management

• Ensure that team is properly staffed to accomplish committed deliverables

• Ensure that the team has the needed resources to perform their jobs effectively and efficiently

• Coach and mentor direct reports

• Perform and document performance and developmental conversations with direct reports

• Conduct team based talent engagement activities to keep team's morale high

• Provide the direction, guidance and counsel on the implementation of strategic initiatives and projects

• Bachelor's Degree in Accounting

• Minimum of 10 years functional experience with a progressive increase of responsibility in developing strategies, programs and initiatives designed to drive talent attraction and talent engagement, 5 years role specific experience (people leadership role)

• Advanced knowledge and experience in audit/accounting methodologies (preferably on various sectors including tax)

• Proven experience in instructional systems design (from analysis to evaluation)

• Process oriented, with strong communication skills

• Proven track record in managing projects and change devising and implementing, effective, result-oriented technical training programs

• Proficient in MS Office applications (e.g. MS Word, Excel & PowerPoint) and Google tools & applications

• Stakeholder management

• Exceptional Excel and PowerPoint skills and ability to translate data and insights into visualizations for high level leadership presentations

• Ability to effectively collaborate with different job functions, departments, and geographies.

• Excellent judgment, coupled with strong problem-solving skills and creative decision making a must

• Technical knowledge in GAAP/IFRS and GAAS

• Use of Learning Management System

• CPA or equivalent certifications

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Accounting

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

0%

Available for Work Visa Sponsorship

No

Government Clearance Required

No