AC Manila - Talent Development EI Manager

Job Description & Summary

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

This role will champion the talent development of our people, especially with their emotional intelligence maturity. To do this, you will not only lead the planning, execution and analysis of emotional intelligence training but more importantly, advocate our Firm's Core Values which is the foundation of our mission.

You will provide a consistent overall messaging about Talent Development's purpose and priorities to the rest of the organization. You will help improve how our employees perceive learning and engage them in the learning process. You will standardize the look and feel, identity and overall learner experience to ensure they are consistent with our Purpose and Values.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Key Responsibilities:

1. Training Needs Analysis

• Assists in the conduct of Learning and development needs analysis that will serve as the basis of learning interventions and training requirements (e.g. using data from performance reviews, validation interviews with functional assigned functional leaders, employees satisfaction surveys or FGD results)

• Performs a competency-gap analysis to all levels in the organization, as directed by the Talent Development Leader

• Assesses learning options

• Reports training needs and recommends training plans

• Assists in the formulation and implementation of learning interventions.

2. Annual Training Calendar Creation and Implementation

• Based on the Annual Training Needs Analysis, create an annual Emotional Intelligence learning calendar for individual contributors and/or leaders

• Identifies the facilitators who are equipped to facilitate classroom trainings

• Assists the Talent Development Leader in ensuring that the trainers adhere to the training schedules

• Publishes the approved training calendar to the whole site and ensures that training programs are properly marketed

• Conducts a quarterly trainers meeting on the implementation of the remaining classes, and makes recommendations to the manager if changes are necessary.

3, Learning Module Design and Development

• Based on the Training Needs Analysis results, design an end to end competency based training programs for an assigned Associate Development /Leadership Development need, that can be measured up to Level 3

• Using the adult learning principles, create or revise materials to make it relevant to current needs

• Identify and partner with subject matter experts and content owners (Global and Local SMEs) on the development of identified learning program

• Identify the most appropriate way to deliver the training program

• Develop, conduct and analyze program evaluations to determine if program objectives have been met and how the skills and knowledge obtained are being applied.

• Conduct Pilot Classes of developed modules and transition the implementation of the training programs to the Training Delivery team.

• Write a facilitator guide for each program designed and certify training delivery associates to facilitate newly designed programs

• Develop train-the-trainer tools and modules for all developed learning programs.

4. Learning and Development Program Management

• Act as a program lead for assigned individual contributors and/or leadership development programs

• Collaborate with the assigned cluster/functional leadership team on their participation rate and progress of the enrolled participants

• Ensures that logistical requirements for the classroom trainings are coordinated at least 2 weeks prior to start of class

• Facilitate team and leadership development training that is experientially based for people managers across the site

• Collaborates with other leadership Facilitators and Business Leaders to create the optimal learning environment for each delivery

• Coordinates with the identified training vendors on the implementation of the agreed training plan, and evaluation of results

• Implements a variety of delivery mechanisms including traditional instructor-led, co-facilitation, and virtual classes, based on the approved design.

• Assist with program planning and provide guidance for delivery tasks including participant registration, roster maintenance, pre-work check, classroom and material set-up

• Accomplishes and sends a Daily Training Report to the immediate managers of the participants and Talent Development Team

• Acts as a coach to the participants and immediate managers on the application of learning, and act as a mentor to staff member on training delivery and evaluation

• Leads the evaluation of all learning programs from Level 1- Level 3 (Competency/behavior changes and Manager NPS) three months after each training class Publishes a report showing impact of the training initiatives (Associate devt and Leadership programs) and makes recommendations that will continuously support competency improvement.

• -Monitors financial spendings for program/s being led to be within the allocated budget

5. Ensure that team is properly staffed to accomplish committed

Deliverables

• Ensure that the team has the needed resources to perform theirjobs effectively and efficiently

• Coach and mentor direct reports

• Perform and document performance and developmental conversations with direct reports

• Conduct team based talent engagement activities to keep team's morale high

• Provide the direction, guidance and counsel on the implementation of strategic initiatives and projects

• Liaises on behalf of the Talent Development Leader to the Leadership Team, other Acceleration Centers, training vendors and relevant key stakeholders in her absence

Essential Requirements:

• At least 5 years total work experience, 2 to to 3 years of which in a supervisory / managerial role

• 3+ years of hands-on experience in Training - from planning to execution.

• Exceptional presentation and instructing skills

• Exceptional communication skills in English (both written and spoken)

• Strong organizational skills

• Advanced knowledge in the use of (1) Microsoft Applications (e.g. word, excel, powerpoint) and (2) Google tools (e.g. docs, sheet, slides)

Preferred Skills:

• Experience in training design a plus

• Advanced research skills

• Advanced problem solving skills

• Strong adaptability skills

• Adept at listening, questioning, explaining, and giving feedback

• Enthusiastic about lifelong learning

• Advanced knowledge in the use of Power BI and Alteryx

Other Capabilities:

• Ability to understand complex business scenarios and offer effective solutions, including negotiation

• Be able to demonstrate resilience and manage conflicts positively

• Strong attention to detail

• Strong project management skills and the ability to work in a high pressure environment

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Education, Bachelor Degree - Psychology

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

0%

Available for Work Visa Sponsorship

No

Government Clearance Required

No