AC Manila - Senior Operations Manager

Job Description & Summary

PwC Acceleration Center Manila (hereinafter, the Company or the Center or PwC AC Manila or AC Manila) is a joint venture of PricewaterhouseCoopers (PwC) Firms from across the Asia Pacific. It was established to provide professional services to support PwC member Firms in the Asia Pacific, Americas, and European regions only, excluding clients registered and based in the Philippines.

PwC AC Manila is part of a network of PwC service delivery centres around the globe, known as the PwC Acceleration Centers and is staffed by specialised professionals connected through common methodologies, tools and metrics. This strategy is designed to ultimately increase value for our clients and our PwC member firms through improved productivity, enhanced quality and lower cost of delivery.

The Operations Leader will also act as the key point of contact or liaison for the assigned joint venture partner (hereafter referred to as Territory or Territories) and drive understanding of delivery capability throughout their Territory liaisons and delivery teams with specific responsibility for:

• Drive continuous improvement initiatives covering operations, leadership development, and technical training

• Monitoring demand volume and coordinating the allocation of work received from assigned Territories to the Team Managers across the service delivery teams.

• Monitoring quality of service delivery processes and outcomes across the various service teams specialising in mandated activities.

• Providing direction and monitoring compliance with Territory risk and regulatory requirements.

• Proactively manage key stakeholders.

• Shaping the evolution of people's models and capabilities.

• Consistently demonstrate teamwork dynamics by leading your team effectively, proactively providing guidance, clarification and feedback to your direct team members and teams across the group, and contributing to a positive working environment by building solid relationships with superiors and subordinates alike.

• Participate in a wide range of projects consistently demonstrating creative thinking and individual initiative.

Reporting: The position reports to the Tax Leader.

MAJOR RESPONSIBILITIES

• Responsible for the management, planning and delivery of tax services

• Lead and partner with Talent Management in identifying and executing targeted training and development programs for managers and supervisors

• Optimize utilization of team resources by partnering with Deployment team in developing and implementing effective workforce planning and workload allocation

• Lead and partner with L&E in ensuring that all resources are provided with technical training and certification accurately and on time

• Drives and monitors demand targets, KPIs, quality of service delivery processes, process compliance across the teams in the Cluster

• Contributes to the development and execution on various operational projects to ensure ongoing performance, growth of the business and process improvements

• Assists in capacity planning on a monthly basis to ensure teams are resourced appropriately to meet the monthly demand or target

• Manages a cluster of more than one hundred employees. Performs employee related management including training, coaching, motivating, discipline, performance appraisal, conflict resolution, and the administration of human resource policies and initiatives

• Contributes to short and long-term organizational planning and strategy as a member of the management team

• Assists managers in their career development, performance management, and competency development

• Applies learning from experience and communicates effectively through active listening, empathy and methods to enhance quality of delivery across the team and other audiences

Education Background:

• Bachelor's degree or above from a recognised tertiary institute relevant to a business management position

Certification/s:

• Professional accounting certification such as CPA, CA or equivalent is preferred

• Project Management Professional (PMP) certification is preferred

• Process Champion certification is preferred

• Six Sigma certification (at least greenbelt)

Work Experience:

• 10+ years experience in Operations Management, preferably from a MNC with a service delivery model

• 10+ years exposure in a leadership role with high focus on people management

• 5+ years experience in project management

• Understanding of tax, accounting or audit concepts will be advantageous

Specific Technical Skills:

• Working knowledge and understanding of Agile methodology

• Strong foundation and working knowledge of Lean Six Sigma (certified at least greenbelt)

• Advanced analytical, evaluative, and objective critical thinking skills

• Superior working knowledge of Microsoft Office Suite and Adobe Acrobat

• Proficient and confident in English reading, writing and oral communication skills

Other Capabilities:

• Professional accounting certification such as CPA, CA or equivalent is preferred

• Lead project management initiatives applying PMP principle

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Accounting & Finance

Certifications

0. Global: Project Management Professional (PMP) Credential - Project Management Institute (preferred), 85. Philippines: Certified Public Accountant - Licensure Exam - Local Certifying Body (preferred), 0. Global: Lean Six Sigma Green Belt - The Council for Six Sigma Certification (preferred)

Required Skills

Optional Skills

Desired Languages

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required