Job Summary
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
Job Description
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Cloud Operations team you are expected to lead the design and implementation of cloud infrastructure solutions. As a Senior Manager you are expected to guide the execution of our strategic initiatives, maintaining operational excellence and client satisfaction. You are expected to mentor experienced associates, manage client relationships, and lead multiple engagements to drive project success.
Responsibilities
- Lead the design and implementation of cloud infrastructure solutions
- Guide the execution of strategic initiatives
- Maintain operational excellence and client satisfaction
- Mentor experienced associates
- Manage client relationships
- Oversee multiple engagements to drive project success
What You Must Have
- Bachelor's Degree
- 10 to 15 years of experience
- Oral and written proficiency in English necessary
What Sets You Apart
- Providing in-depth technical knowledge in a specific technology domain
- Mentoring experienced associates and training senior associates
- Leading design, development, and deployment of enhancements
- Managing client relationships and expectations
- Developing training and certification plans
- Leading team operations management of multiple engagements
- Advising and designing solutions that meet client business objectives
- Providing subject matter knowledge in Cloud computing and Infrastructure technology
- Leading root cause analysis on complex client issues
Company Overview
PwC AC Manila's Consulting Services are designed to provide industry expertise and innovative solutions through Cloud & Digital services. Our goal is to assist businesses in driving growth, optimizing operations, and seizing opportunities. With our team of professionals, cutting-edge technology, and deep industry knowledge, we help businesses stay ahead of the competition, deliver strategic solutions, and unlock long-term value.
