AC Manila - Learning Admin & Reporting Manager

Job Description & Summary

The Learning Admin and Reporting Manager is a newly created role under the Talent Academy cluster of the firm. This role will add value to Talent Development teams by providing standardized training admin and learning reporting processes, integrated into the overall Talent Management strategies. He or she will be overseeing the pre-planning phase through completion of the Talent Development programs. Further, this role will be handling the Talent Development Admin and Reporting Team responsible for tracking rosters, running reports, course management and other administrator-related duties supporting their assigned program, the organization and over all training process. Learning Admin and Reporting Manager will work with all management and supervisory staff to ensure training compliance, effectiveness of training through the use of Learning Technologies, concrete analytics and balance logistics, resources management and other reporting needs.

With the direction and guidance from the Talent Management Leader and Talent Development Sr. Managers , this role will be critical in ensuring the smooth operations of the Learning Admin Team. Furthermore, this role will be empowered to provide recommendations and consults to respective stakeholders on the most effective and viable solutions to ensure all Talent Development programs are achieving targets and participants are provided with an enhanced experience.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Key Responsibilities:

You will be the key player in charge of growing and nurturing the supply of our most important resource: our people. Specifically, your work will center on:

Talent Development Logistics and Resourcing Management

• Coordinate with the Talent Development Team and facilitators for program planning, deployment and evaluation

• Create, maintain and update the sitewide calendar of talent development activities

• Track the implementation of the programs and ensure that roadblocks are removed to achieve a positive learning participant experience

• In collaboration with the Talent Development Leaders, ensure that each class is given logistical support (pre, during and post), informing participants and facilitators of the training details including pre and post work activities

Training Administration and Reporting Management

• Ensure post training requirement are completed, recorded in LMS and encoded on the Talent Development Dashboard

• Review progress of the programs against the plan and reporting on status to key stakeholders

• Recommend, as applicable, program process improvements to improve effectiveness and quality of the programs

• Institute a Talent Development Dashboard

• Maintains accuracy and promotes completion timeliness on the following essential reports (frequency may vary depending on needs), e.g. training compliance, feedback scores,

• Maintains records and inventory of supplies being utilized by Talent Development

• Responsible in promoting cost-efficiency measures for supplies

• Responsible for collating supplies requisition records and keeping trackers up-to-date

• Responsible for Training Room Allocation Management

• Collates completion reports, test compliance and results, Post-learning Survey compliance and results generation

• Maintains accuracy and promotes completion timeliness on specific completion reports requested by the Talent Development leads

Team Management

• Ensure that team is properly staffed to accomplish committed deliverables

• Ensure that the team has the needed resources to perform their jobs effectively and efficiently

• Coach and mentor direct reports

• Perform and document performance and developmental conversations with direct reports

• Conduct team based talent engagement activities to keep team's morale high

• Provide the direction, guidance and counsel on the implementation of strategic initiatives and projects

Essential Requirements:

• At least eight (8) years of relevant experience in the related field, preferably in a corporate or business setting and at least 5 years experience in talent management, performance management, succession management, competency management or organizational development as a people leader

• A proven expertise and track record of success in learning and development program management and administration

• Outstanding verbal and written communication skills, with a high attention to detail to present complex topics in a clear and concise manner to audiences at various levels of the organization

• With experience in working with LMS and leveraging data to monitor metrics and build strategies

• Strong stakeholder management skills including facilitating conversations with executives

• Strong skills in analysing data to provide insights that diagnose risks and opportunities, and measure the effectiveness of interventions

• Demonstrated ability to provide consult, coach and mentor team members

Preferred Experience/Skills:

• Data Analytics Tools (e.g. PowerBI, Alteryx, Tableau, Advanced Excel)

• Data Storytelling

• Diversity, Equity and Inclusivity philosophies and practices

• Vendor Management

• Ability to learn and assimilate technical information quickly

• Experience managing complex global customers

Other Capabilities:

• Organizational Development Practices

• Return on Investment Measurement

• Talent Engagement Strategies

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Human Resources Management, Bachelor Degree - Business Administration/Management

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

0%

Available for Work Visa Sponsorship

No

Government Clearance Required

No