AC Manila - IT Analyst

Job Description & Summary

A career within the Information Technology Team will provide you with the opportunity to work on various aspects of the IT services of PwC AC Manila. You will take part in executing strategic plans essential to the growth of the Center. Particularly in IT Infrastructure, Service Desk, and Service Management.

You will be working hand in hand with the internal IT team both in local and regional capacity, likewise with external parties. Working at PwC Acceleration Center, you will have the opportunity to build relationships with teams of other PwC Network Member Firms.

The IT Analyst will work closely with the IT Manager in the day-to-day support of the overall IT operations of the Centre to ensure delivery of the team's objectives.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Invite and give in the moment feedback in a constructive manner.
• Share and collaborate effectively with others.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Handle, manipulate and analyse data and information responsibly.
• Follow risk management and compliance procedures.
• Keep up-to-date with developments in area of specialism.
• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
• Build and maintain an internal and external network.
• Seek opportunities to learn about how PwC works as a global network of firms.
• Uphold the firm's code of ethics and business conduct.

Key Responsibilities:

• Responsible for estimating, planning, and delivering Windows and/or Linux serves in support of project initiatives.

• Manage network servers and technology tools (server, network, voice and cloud systems). Monitor performance and maintain systems in accordance to business requirements. Troubleshoot issues and outages.

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion scheduled jobs such as backups.

• Monitor and maintain the ticketing queue responding within service level requirements.

• Excellent in communicating through emails, calls or in person to provide the IT service.

• Perform routine proactive network and server maintenance activities including firmware upgrades, patching etc.

• Identify complex technical environment issues and implement permanent resolutions to mitigate problems.

• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, videocon devices, smartphones, software deployment, security updates and patches.

• Install and configure computer hardware operating systems and applications, including new end user software & hardware deployments.

• Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures.

• Troubleshooting and resolving of enterprise apps (software) & end user devices (hardware) issues, ensuring it is documented and logged

• Manage user access & permissions to enterprise applications & network folders, to the network, & to the other systems used in the organization.

• Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.

• Provides support for both the IP phones, and equipment running over communication networks such as VOIP or IP Telephony.

• Work with IT asset custodian in helping to maintain accurate asset records and physical count.

• Provide extended IT support for Audio/Video requirement & IT services for VIP/executives.

Essential Requirements:

• A minimum of 2 years of hands-on experience in IT Help Desk or IT Support from a BPO, Call Center, or Shared Services environment.

• 2 years and up proven experience as System Administrator, Network Administrator or similar role.

• Knowledge of multiple operating systems including Microsoft Desktop and Server Operating Systems.

• Experience in Managing, Administering server applications, such as Active Directory, Remote Desktop Protocol, SQL Server, IIS, VMware, Databases, VMWare ESXI server management and setup: VCenter, VMotion, Server Virtualization, Snapshots, and Backup.

• Excellent Knowledge and understanding of Networking concepts and protocols, such as TCP/IP, VPN, Routing. WAN, firewall, VPN and remote access applications

Other Capabilities:

• Excellent understanding of customer service and strong sense of customer focus

• Team player with excellent interpersonal skills

• Good experience on video conferencing, IOS and Android devices is an advantage

• Excellent communication skills. Both written and verbal.

• Self-starter who is able to work independently and flexible to work outside office hours if required including night shift and weekend.

• Applies commercial and technical expertise by staying up to date in industry standard

• Ability to multi-task and adapt to changes quickly.

Certifications:

• Professional certification (e.g Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Associate, MCP, ITIL v3, or ServiceNow is a plus.

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred: Bachelor Degree - Information Technology

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

0%

Available for Work Visa Sponsorship

No

Government Clearance Required

No