At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the People Operations team you will deliver top-notch support across the employee lifecycle while acting as a trusted first point of contact for PwC employees. As a Senior Associate, you will provide timely and accurate guidance on HR policies and systems while identifying process inefficiencies and enhancing the employee experience. This role allows you to contribute to HR projects and continuous improvement initiatives, including the adoption of AI-enabled solutions.
Responsibilities
- Deliver thorough support throughout the employee lifecycle
- Act as a primary contact for employee inquiries
- Provide accurate guidance on HR policies and systems
- Identify and address process inefficiencies
- Enhance the overall employee experience
- Contribute to HR projects and initiatives
- Support the implementation of AI-enabled solutions
- Maintain up-to-date knowledge of HR innovative practices
What You Must Have
- Bachelor's Degree in Human Resources or related field
- 3 years of experience in HR support or operations
- Oral and written proficiency in English required
What Sets You Apart
- Bachelor's Degree in Human Resources, Business Administration
- Experience using HR systems like ServiceNow and Workday
- Demonstrating problem-solving and analytical skills
- Excelling in stakeholder communication and relationship management
- Managing competing priorities in a fast-paced environment
- Embracing continuous improvement and process enhancement
- Supporting digital and AI-enabled initiatives in HR
- Coaching and guiding junior team members
- Experience working in global or cross-functional teams
