At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Human Resource Operations team you will provide front-facing support to routine inquiries and transactional processes. As a Senior Associate, you will monitor requests, mentor junior associates, and collaborate with various teams to enhance operational efficiency and đảm bảo quality service delivery.
Responsibilities
- Provide front-facing support for routine inquiries
- Monitor and manage transactional processes
- Mentor junior associates to improve service delivery
- Collaborate with various teams to enhance effectiveness
- Maintain quality service in HR operations
- Analyze requests to identify areas for enhancement
- Maintain accurate records and documentation
- Uphold the firm's standards in client interactions
What You Must Have
- Bachelor Degree
- 4 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- HR or related discipline
- Technical knowledge including HRIS experience
- Exceptional critical thinking and attention to precision
- Excelling in relationship building and customer service
- Demonstrating professionalism and integrity
- Adapting to changing demands and pressures
- Managing multiple tasks with changing priorities
- Communicating effectively and facilitating group discussions
- Commitment to valuing differences and coaching diverse teams
