AC Manila - Client Account Executive

Job Description & Summary

A career in our Assurance Acceleration Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Invite and give in the moment feedback in a constructive manner.
• Share and collaborate effectively with others.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Handle, manipulate and analyse data and information responsibly.
• Follow risk management and compliance procedures.
• Keep up-to-date with developments in area of specialism.
• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
• Build and maintain an internal and external network.
• Seek opportunities to learn about how PwC works as a global network of firms.
• Uphold the firm's code of ethics and business conduct.

The Client Account Executive (CAE) role provides support to the Assurance delivery teams in AC Manila, specifically in managing their resources via a work allocation tool (TalentLink/Dayshape). This person is also instrumental in ensuring team compliance with territory requirements and adherence of staff to policies set by the firm.

The role is required to understand the service delivery model and the suite of services provided by the delivery team. This includes taking ownership of tasks assigned by the Operations Managers.

Key Responsibilities: ​

• Will work with the assigned sub-groups in monitoring compliance with Territory risk and regulatory requirements (e-learns, pff completion, drcc, qcc, VDI, etc)

• Escalate themes/concerns of the delivery team to Operations Manager and / or Sector Leader, as needed

• Assist in the implementation of best practices within the sector.

• Implement business initiatives including prompt corrective action plans for teams with below threshold performance and productivity.

• Take action on issues which prevent teams from working effectively.

• Liaise with stakeholders on a regular basis to understand delivery timetables and client service expectations.

• Assist in assigning work based on the team's availability and capacity, which may include contributing to sustainable utilization of delivery team resources across the AC.

• Identify, present, and suggest areas for process automation specifically in areas relating to project management

Essential Requirements:

• Work Experience: Senior Analyst (2-4 years)

• Must possess a superior working knowledge of the following applications consistent with Firm's standards:

  • MS Office applications, particularly Powerpoint and Word

  • Google Suite applications, particularly Slide and Doc

• Effective verbal and written communication skills

• Exhibit competency in doing project managements and / or project coordination

• Proven experience as a team leader:

  • Supervising team

  • Seeking diverse views to encourage improvement and innovation

  • Participating in various staff and retention activities

  • Coaching staff including providing timely meaningful feedback

• Demonstrate extensive ability and/or proven record of success in identifying and addressing client needs.

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

• Must be able to meet deadlines in a fast-paced environment.

• Strong ability in working effectively and communicating with team members at all levels, including senior management

• Understanding of audit concept

Education

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

Desired Languages

Travel Requirements

0%

Available for Work Visa Sponsorship

No

Government Clearance Required

Yes