At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.
Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.
Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Craft and convey clear, impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients, share alternative perspectives, and act on client feedback.
Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you'll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You'll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Executive Assistant team you will lead the development and maintenance of trusted relationships with team members while driving operational excellence. As a Senior Manager, you will serve as a strategic advisor, leveraging your knowledge to foster an inclusive culture of trust and openness, while coaching and leading the Executive Assistant Managers to deliver quality service. This role offers the chance to be an integral part of a dynamic team, influencing change and enhancing impact across the organization.
Responsibilities
- Cultivate and maintain powerful, trusted relationships within the team
- Drive operational excellence through impactful leadership and coaching
- Serve as a strategic advisor to enhance team performance and service delivery
- Foster an inclusive culture that promotes trust and openness
- Lead and mentor Executive Assistant Managers to achieve exceptional outcomes
- Influence organizational change and amplify team impact
- Identify opportunities for process enhancements and innovation
- Uphold adherence to professional standards and industry practices
What You Must Have
- Bachelor's Degree
- Minimum of 10 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Bachelor's Degree preferred
- Leading large teams across multiple locations
- Establishing trusted advisor relationships with stakeholders
- Communicating effectively with diverse audiences
- Influencing compliance with firmwide requirements
- Understanding various business areas and external environments
- Proficiency in Microsoft Office Suite and relevant software
- Comfortable with rapid and dynamic change
