ABA Intake Coordinator

Job description:

Job Role:

1. Serve as the primary point of contact for prospective families via phone, email, text, and other communication channels.

2. Respond promptly to new inquiries and explain ABA's services, processes, and next steps.

3. Conduct intake calls to gather demographic, clinical, and scheduling information.

4. Provide a warm, compassionate, and supportive experience to families throughout the onboarding process.

5. Address general questions and escalate clinical inquiries to appropriate team members.

6. (Facilitate the transition of client information from intake to appropriate internal teams for continued processing and service initiation.)

7. Maintain organized and accurate electronic records in accordance with HIPAA and company standards.

8. Track intake metrics and maintain up-to-date reports on referrals and pending cases. (Track intake metrics and maintain up-to-date reports on referrals, intake status, and pending cases.)

9. Follow up proactively with families regarding outstanding documentation and next steps.

10. Participate in process improvement initiatives to enhance the client onboarding experience.

Qualifications:

Required:

1. Bachelor's Degree in Healthcare Administration, Psychology, Business Administration, Communications, or a related field preferred.

2. At least 2 years of experience in intake coordination, patient coordination, customer service, healthcare administration, or a related role.

3. Experience working with U.S.-based healthcare operations.

4. Excellent verbal and written English communication skills.

5. Strong organizational skills and attention to detail.

6. Ability to manage multiple cases and priorities simultaneously.

7. Proficiency with Microsoft Office Suite and Google Workspace.

8. Soft-spoken, professional, and assertive in communication.

Preferred:

1. Prior experience in ABA, behavioral health, pediatric healthcare, or developmental services.

2. Experience using CRM systems or practice management platforms.

3. Experience supporting families navigating healthcare services.