Seeking additional support to handle Accounts Receivable collection activities. The work involves researching outstanding items and developing a clear understanding of the underlying contract history. This will require reviewing customer-support ticketing systems, service documentation, and email correspondence to determine whether contractual terms were met, amended, or disputed. When an item is confirmed as collectible, we will need a clear draft communication prepared for customer outreach.
We are seeking a candidate with the following abilities:
- Ability to interpret and apply contract terms
- Strong analytical skills to review service tickets and email chains and determine whether original terms were modified
- Ability to document disposition accurately (collectible, credit memo required, write-off recommended, further clarification needed, etc.)
- Ability to draft concise, professional customer-facing emails
- High attention to detail and comfort working with ambiguity
- Experience with ticketing systems or CRM tools is a plus
- Understanding of basic accounting principles related to AR is preferred
- Willing to work US hours
Must haves
- Accountant with AR collection experience
- Must have an interface with customers thru phone calls
- Very detailed so look for activities that can support this
- Construction accounting experience (I will assign the person to another part time project)
