1st Line Support Engineer
1st Line Support Engineer
MicroSourcing International4-6 Years
- Posted 10 hours ago
- Be among the first 10 applicants
Job Description
Discover your 100% YOU with MicroSourcing!
Position: 1st Line Support Engineer
Location: Global One, Eastwood City
Work setup & shift: Hybrid | Shifting schedule
Why join MicroSourcing
You'll Have
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a 1st Line Support Engineer, you will:
Provide first-level technical support to end-users, ensuring the timely resolution of incidents and service requests.
Act as the first point of contact for IT-related issues, delivering excellent customer service and supporting the IT infrastructure.
Administer and support Office 365, Active Directory, and Microsoft Entra (formerly Azure AD).
Manage and troubleshoot servers alongside Windows and Apple operating systems.
Resolve issues effectively using remote support tools across various platforms.
What You Need
Non-negotiables
At least 4 years of hands-on experience in IT service desk operations.
Proven experience in Office 365 administration, Active Directory management, and Microsoft Entra.
Experience with server management and basic server troubleshooting.
Proficiency in Windows and Apple operating systems, along with remote support experience.
Willingness to work in a shifting schedule.
Preferred Skills/expertise
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Basic understanding of networking concepts (e.g., TCP/IP, VPN).
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Customer-focused mindset with the ability to prioritize tasks and manage time effectively.
–
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: 1st Line Support Engineer
Location: Global One, Eastwood City
Work setup & shift: Hybrid | Shifting schedule
Why join MicroSourcing
You'll Have
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a 1st Line Support Engineer, you will:
Provide first-level technical support to end-users, ensuring the timely resolution of incidents and service requests.
Act as the first point of contact for IT-related issues, delivering excellent customer service and supporting the IT infrastructure.
Administer and support Office 365, Active Directory, and Microsoft Entra (formerly Azure AD).
Manage and troubleshoot servers alongside Windows and Apple operating systems.
Resolve issues effectively using remote support tools across various platforms.
What You Need
Non-negotiables
At least 4 years of hands-on experience in IT service desk operations.
Proven experience in Office 365 administration, Active Directory management, and Microsoft Entra.
Experience with server management and basic server troubleshooting.
Proficiency in Windows and Apple operating systems, along with remote support experience.
Willingness to work in a shifting schedule.
Preferred Skills/expertise
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Basic understanding of networking concepts (e.g., TCP/IP, VPN).
Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Customer-focused mindset with the ability to prioritize tasks and manage time effectively.
–
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
More Info
Key Skills
remote support tools
Apple operating systems
Microsoft Entra
About Company